SONIA SHARMA
Abbotsford
Summary
Professional with expertise in delivering exceptional client service and adept at managing administrative functions such as account management and correspondence. Proven ability to maintain accurate client databases, contributing to streamlined operations and enhanced client satisfaction.
Dedicated administrative professional specializing in client support and communication management. Proven track record of enhancing service delivery processes to achieve high levels of client satisfaction. Core competencies include efficient problem-solving, organization, and attention to detail. Committed to continuous improvement and delivering exceptional service.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Visa-Filling-Officer
Shaan Immigration
Faridkot
04.2019 - 11.2024
- Processing Applications for permanent residency such as Express entry, PNP, Family sponsor, Canadian Experience class
- Experience in the processing of paper-based applications for permanent residence under the Economic class
- Experience applying in study visa
- Experience applying in permanent residency and Citizenship cards
- Experience applying in GCMS notes
- Experience applying applications for permanent residency and citizenship
- Experience working with immigration Refuges and Citizenship Canada
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Travel Desk Executive
Onkar Travels ltd.
Abbotsford
01.2018 - 12.2019
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures
- Addressed public questions, complaints and requests and provided necessary assistance
- Prepared and submitted detailed reports regarding assignments and ongoing investigations
- Reported safety and fire hazards observed on routine patrols and during inspections
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers
- Experience working in data entry with various software like Microsoft world, Excel
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
Administrative Assistant
Hayer Demolation
Richmond
11.2017 - 12.2018
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Drove customer feedback to deliver information to management for corrective action.
- Responded to customer issues to provide immediate resolution and improve retention.
- Greeted visitors and provided general information about the company.
Instructor
Educational Institute Kotkapura
Faridkot, Punjab
09.2012 - 03.2017
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Customer Service Executive
Paul Merchants Ltd.
Bathinda, Punjab
01.2008 - 02.2012
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
MBA - Travel And Tourism
Manav Bharti University
HIMACHAL PRADESH 01.2010 - 01.2012
Skills
- Strong interpersonal skills
- Data entry proficiency
- Customer retention strategies
- Documentation and record keeping
- Customer Service Expertise
- Client profile building
- Service recommendations
- File management
- Account management
- Complaint handling
- Report generation
- Team building
- Strong leadership
- Customer relations
- Time and labor control
- communication skills
- Time Management
Boldprofile
https://bold.pro/my/sonia-sharma-221216103023/238
Timeline
Visa-Filling-Officer
Shaan Immigration
04.2019 - 11.2024
Travel Desk Executive
Onkar Travels ltd.
01.2018 - 12.2019
Administrative Assistant
Hayer Demolation
11.2017 - 12.2018
Instructor
Educational Institute Kotkapura
09.2012 - 03.2017
MBA - Travel And Tourism
Manav Bharti University
01.2010 - 01.2012
Customer Service Executive
Paul Merchants Ltd.
01.2008 - 02.2012
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