SONIA THOMAS
Cochin
Summary
Sales professional with proven success at GMS Group, specializing in customer service and problem-solving. Expertise in developing strategic sales initiatives, consistently achieving targets and building strong client relationships. Fast learner with advanced computer skills, excelling in collaborative environments and driving business growth through innovative solutions.
Overview
15
15
years of professional experience
Work History
Independent Consultant
GMS Consultant Pvt Ltd On behalf of Grand Hyatt Kochi
Kochi
03.2025 - Current
- Developed and implemented sales strategies to achieve sales goals.
- Participated in team meetings to discuss current strategies, objectives, and challenges related to sales operations.
- Generating reports on sales activities for senior management review.
Senior Sales Executive
GMS Consultant Pvt Ltd On behalf of Grand Hyatt Kochi
Kochi
10.2022 - 02.2025
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Sourced new sales opportunities through inbound lead follow-up.
- Identified and targeted new business opportunities through market research and analysis.
Club Ambassador
TLC Digitech Pvt Ltd on behalf of Holiday INN Kochi
Kochi
04.2022 - 09.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified new potential markets and developed plans for targeting them.
- Trained and mentored junior sales associates
Account Manager
Ruby Information Technology Solutions on behalf of Vodafone
Doha
10.2021 - 03.2022
- Renewed existing accounts by building relationships with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Monitored competitor activities in order to stay ahead of the competition.
Team Leader
Fern Loyalty Solutions Pvt Ltd on behalf of Abad Plaza
Kochi
01.2021 - 09.2021
- Maintained positive working relationship with fellow staff and management.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Completing the given team target.
Program Manager
A4A Hospitality Pvt Ltd on behalf of Radisson Blu
Kochi
01.2019 - 02.2020
- Implemented best practices in order to maximize efficiency of sales.
- Led the recruitment, training, and development of program staff, building high-performing teams committed to achieving program success.
- Achieving the given sales target.
Telesales Executive
TLC Digitech Pvt Ltd on behalf of Le Meridien Kochi
Kochi
07.2018 - 01.2019
- Collaborated with new customers to give details about membership offerings.
- Developed and utilized sales scripts to boost sales success and respond to customer rejections.
- Followed up on sales leads through outbound calling.
Sales Associate
Loyalty Plus International on behalf of Casino Hotel
Kochi
01.2013 - 02.2015
- Demonstrated membership features and benefits for customers' needs.
- Greeted customers to determine wants or needs.
- Achieving sales targets.
Sales Associate
A4A Hospitality Pvt Ltd on behalf of Holiday INN
Kochi
09.2011 - 11.2012
- Demonstrated Membership features and benefits for customers' needs.
- Greeted customers to determine wants or needs.
- Worked with fellow sales team members to achieve group targets.
Sales Coordinator
Indus Motors Pvt Ltd
Kochi
07.2010 - 01.2011
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
Education
BA - English Literature
MG University
Kottayam12.2012
Higher Secondary -
St. Augustine's HSS
12.2009
SSLC -
SDPYGVHSS
12.2006
Skills
- Fast Learner
- Ability to Work in a Team
- Computer Skills
- Customer Service
- Initiative and Problem-solving Abilities
Personal Information
- Date of Birth: 18/09/1990
- Nationality: Indian
Hobbies and Interests
- Reading
- Music
- Social Networking
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Computer Knowledge
- MS Office
- DataEntry
- DTP
- Tally
- ANDROID(Mobile Application Development (Jelly Bean)
- PGDCA
Timeline
Independent Consultant
GMS Consultant Pvt Ltd On behalf of Grand Hyatt Kochi
03.2025 - Current
Senior Sales Executive
GMS Consultant Pvt Ltd On behalf of Grand Hyatt Kochi
10.2022 - 02.2025
Club Ambassador
TLC Digitech Pvt Ltd on behalf of Holiday INN Kochi
04.2022 - 09.2022
Account Manager
Ruby Information Technology Solutions on behalf of Vodafone
10.2021 - 03.2022
Team Leader
Fern Loyalty Solutions Pvt Ltd on behalf of Abad Plaza
01.2021 - 09.2021
Program Manager
A4A Hospitality Pvt Ltd on behalf of Radisson Blu
01.2019 - 02.2020
Telesales Executive
TLC Digitech Pvt Ltd on behalf of Le Meridien Kochi
07.2018 - 01.2019
Sales Associate
Loyalty Plus International on behalf of Casino Hotel
01.2013 - 02.2015
Sales Associate
A4A Hospitality Pvt Ltd on behalf of Holiday INN
09.2011 - 11.2012
Sales Coordinator
Indus Motors Pvt Ltd
07.2010 - 01.2011
BA - English Literature
MG University
Higher Secondary -
St. Augustine's HSS
SSLC -
SDPYGVHSS
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