SONICA CHOUDHARY
Summary
Long track record of evaluating regulatory and operational compliance issues within organizations and implementing essential strategies to improve operational efficiency. I have carried out internal audits and collaborated with clients and other stakeholders on audits, while also conducting root cause analyses and reporting significant risks to stakeholders, ensuring effective tracking for resolution. My expertise in regulatory analysis, paired with my background in operational compliance, enables me to skillfully manage complex regulatory landscapes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Advisor- Regulatory Risk and Compliance
HCL Technologies
12.2017 - Current
- Assist in risk management by providing early warning signs about regulatory compliance updates/changes or new regulatory requirements through proactive research which allows organization to take timely measures to address them
- Offer valuable insights by sharing Regulatory Impact Assessments relevant to specific sectors and regions
- These indicators assist the organization in identifying and tracking potential risks associated with non-compliance
- Help operational delivery spocs and other compliance to build internal controls to manage and mitigate risk associated with regulatory compliance leading to improved operational efficiency
- Provide regulatory knowledge and awareness to stakeholders through effective communication and training sessions
- Provide timely resolution/advisory to the tickets raised through the internal portal by different teams regarding the regulatory compliance
- Long track record of evaluating regulatory and operational compliance issues within organizations and implementing essential strategies to improve operational efficiency
- I have carried out internal audits and collaborated with clients and other stakeholders on audits, while also conducting root cause analyses and reporting significant risks to stakeholders, ensuring effective tracking for resolution
- My expertise in regulatory analysis, paired with my background in operational compliance, enables me to skillfully manage complex regulatory landscapes
Group Manager- Operational Risk Management
WNS Global Services
11.2014 - 11.2016
- Worked closely with the leaders to develop BU Risk Management Framework to identify, assess, monitor and manage & mitigate Risk and control issues as 2nd line of defense
- Performed operational control assessments; escalated issues related to processes and controls, including inherent risks and potential improvements
- Connect with Leadership teams on monthly and Quarterly basis to share the insights and status of Risk and compliance issues for their span
- Perform testing/validate compliance through checks to establish adherence to contractual requirements; ensure timely execution and completion of all activities such as announcement, conducting risk analysis, RFI (Request for Information) communication and collation, Risk Identification, Quantification and Documentation, Report Writing, Report Communication, Action plan follow ups and Action Owner
- Identify 'Auditable' requirements through accurate contract analysis
- Served as People Manager, overseeing a team of three Assistant Managers, one Deputy Manager, and a Lead Associate
- Together, we successfully completed critical controls testing and other assigned deliverables for all allocated accounts on a monthly and quarterly basis
- This included testing and reporting the status of key controls across various departments, such as TAG (Hiring), Training, Transactional Quality, Operations, Workflow Teams, while publishing results and maintaining a compliance dashboard for Leadership
- Lean Six Sigma certified
Deputy Manager- Internal Compliance
IBM Global Process Services
05.2010 - 11.2014
- Overseeing Compliance Management for North America, Canada, India, and Philippines Business Centers
- Acting as the primary contact for SSAE 16, FFIEC, SOX, PMR, PCI Corporate Audits, and overall business controls for accounts managed in relation to business office accountabilities
- Taking full responsibility for managing the scope, cost, schedule, and contractual deliverables
- This entails utilizing techniques for planning, tracking, change control, and risk management
- Responsibilities also include establishing the project control book, entering data, tracking issues and changes, and generating status reports
- Aiding in the continuous enhancement of Business Office outcomes by supporting contract management through audit readiness, financial process assistance, issues management, measurement reporting, project plan execution, and, when necessary, service requests
- Conducting checks and control testing to ensure compliance with internal critical operational controls and contractual obligations
Assistant Manager- Transactional Quality
IBM Global Process Services
05.2007 - 04.2010
- Optimize monitoring, coaching, feedback, refresher training, and other internal processes
- Propose corrective and improvement solutions grounded in facts and data, while implementing and monitoring enhancement projects using Lean and Six Sigma methodologies
- Ensure consistency by calibrating quality scores with client scores through effective collaboration with client quality teams
- Share domain knowledge with team members and others in the process by conducting training needs and quality performance analysis
- Successfully transitioned business operations from the USA for a leading banking institution in 2007
Team Lead - Transactional Quality
IBM Global Process Services
05.2005 - 04.2007
- In my role as a quality coach, my primary responsibility was to oversee voice calls and offer feedback to customer care executives, assisting them in enhancing their performance
- I facilitated call calibration meetings as a master calibrator for Team Leaders, Process Trainers, and Floor SMEs, ensuring consistency in understanding process knowledge and scoring methodologies as required by clients and internal stakeholders
- As a Subject Matter Expert (SME), I conducted team huddles and refresher sessions based on training needs analysis for the bottom quartile performers
Education
Psychology (Hons) -
Delhi University
Diploma - Japanese Language
Bhartiya Vidya Bhawan
Skills
- Regulatory Compliance
- Operational Risk Analysis
- Control Testing
- Corrective action recommendation
- Training and mentoring
- Relationship building
- Research
- Risk assessment
- Emotional intelligence
Certification
- Lead Auditor ISO 27001, 2013
- CRSP-Certified Risk Professional, 2018
- ISO 31000, 2018
- ISO 22301, 2012
- Lean Six Sigma
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Japanese
Elementary (A2)
Timeline
Advisor- Regulatory Risk and Compliance
HCL Technologies
12.2017 - Current
Group Manager- Operational Risk Management
WNS Global Services
11.2014 - 11.2016
Deputy Manager- Internal Compliance
IBM Global Process Services
05.2010 - 11.2014
Assistant Manager- Transactional Quality
IBM Global Process Services
05.2007 - 04.2010
Team Lead - Transactional Quality
IBM Global Process Services
05.2005 - 04.2007
Diploma - Japanese Language
Bhartiya Vidya Bhawan
Psychology (Hons) -
Delhi University
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