SONI DEEPIKA GADIRAJU
Nellore
Summary
Working efficiently in GSD with 2 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Posses ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Tier-1 Voice APAC
GROUP IT SERVICE DESk
12.2021 - Current
- Provided customer service support for hardware, software, and network related problems and other IT issues
- Assisted customers with troubleshooting their systems and resolving issues over the phone or via email
- Provided first-level technical assistance to diagnose and resolve basic computer issues such as internet connectivity, printer setup.
- Worked hard to maintain SLAs , CSAT scores , AHTs required for efficient productivity.
- Actively participated in team meetings, sharing insights for process improvement initiatives.
- Delivered exceptional customer service, addressing concerns promptly and professionally
- Enhanced customer satisfaction by efficiently resolving technical issues and providing in time support.
- Increased service quality by diligently documenting customer interactions and feedback.
Education
Bachelor of Engineering Technology - Mechanical Engineering
JNTUA COLLEGE OF ENGINEERING, KALIKIRI - Chittor
08.2021
Skills
- Effective Time Management
- Fast and Clear analyzing
- Adaptability
- Ability to Multitask
- Trouble shooting
- Call Management
- Quick Technical assistance
Languages
Telugu
English
Hindi
Timeline
Tier-1 Voice APAC
GROUP IT SERVICE DESk
12.2021 - Current
Bachelor of Engineering Technology - Mechanical Engineering
JNTUA COLLEGE OF ENGINEERING, KALIKIRI - Chittor
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