Sonika Gambhir
Greater Noida
Summary
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
Town Hall
Khan Market New Delhi
07.2022 - Current
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Observed food safety and sanitation protocols to reduce germ spread.
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Established good customer relations and excellent service to build and retain loyal customers.
- Kept operations in compliance with food safety regulations.
- Produced detailed documentation to outline potential worker issues.
- Updated computer systems with new pricing and daily food specials.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Explained goals and expectations required of trainees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Assessed operational performance to maintain compliance with company and industry standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
STORE MANAGER (OPERATIONS AND RETAIL SALES)
BHARTI RETAIL LIMITED (Easy day)
02.2020 - 06.2022
- Working on Various reports and entitled to reduces Shrinkage/Handling Online sales/ Enhance Store Sale/ Improved Customer Service/Staff Awareness/Product Knowledge/Marketing Promotions/In Store- Out Store Activities/ Revenue Generation/Reduced Extra and Unnecessary expenses/ Vendor Engagement/Visual Merchandising/ According to FIFO liquidation to control expiry/Controlled Expiry and Damages according to Company Norms
- Review and carry out performance of relevant departmental associates on time as scheduled.
STORE MANAGER (OPERATIONS AND RETAIL SALES)
(BEHTAR) BENEFIZIO TRADING PRIVATE LIMITED NOIDA
01.2016 - 12.2019
- Team management - Managing team of Associates, pickers, brand promoters and preparing their Rota to run smooth operation
- Monitoring grooming standards of store team and support staff
- Daily inventory correction and ensuring zero negative inventory in system
- Daily damage posting in system and the same needs to be cross verified by the loss prevention and security team
- Weekly Price bench marking of GM articles
- Achieving Sales vs target of department
- Performs other duties as assigned to meet business needs
- Check all the signages are there as per the merchandise and ensure VM communication
- Maintaining expiry register, IGIR (incoming goods inspection report) register
- Maintaining traceability report and sorting grading misting report
- Handling Offline- Online Sales
SHOWROOM MANAGER (SALES & TRAINING PROCESSES)
BHARTI AIRTEL LIMITED DELHI
05.2013 - 12.2015
- People Management
- Grooming Standardization in Store
- Sales and Service
- Expense control
- Audit Management
- Customer Service
- Key account manager of COCP/IOIP Companies
Education
GRADUATION (BA) -
MJP RUHAILKHAND UNIVERSITY BIJNOR
01.2012
12th -
GGIC BIJNOR UP
01.2009
10th -
GGIC BIJNOR UP
01.2007
Skills
- Communication Skills
- Food Services Management
- Health and Safety Standards
- Sales Operations
- Staff Management
- Task Delegation
- Staff Scheduling
- Waste Reduction
- Service Quality
- Team Management
- Team Coordination
- Hospitality
- Staff Training
- Ability to work under pressure
- Positive Attitude
- Training ability
Timeline
Restaurant Supervisor
Town Hall
07.2022 - Current
STORE MANAGER (OPERATIONS AND RETAIL SALES)
BHARTI RETAIL LIMITED (Easy day)
02.2020 - 06.2022
STORE MANAGER (OPERATIONS AND RETAIL SALES)
(BEHTAR) BENEFIZIO TRADING PRIVATE LIMITED NOIDA
01.2016 - 12.2019
SHOWROOM MANAGER (SALES & TRAINING PROCESSES)
BHARTI AIRTEL LIMITED DELHI
05.2013 - 12.2015
GRADUATION (BA) -
MJP RUHAILKHAND UNIVERSITY BIJNOR
12th -
GGIC BIJNOR UP
10th -
GGIC BIJNOR UP
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