Knowledgeable Process Executive with strong background in optimizing operational processes and supporting strategic initiatives. Proven ability to enhance workflow efficiencies and implement best practices. Demonstrated expertise in team leadership and process improvement.
*Developed strong client relationships through effective communication, resulting in increased client satisfaction and retention.
*Exceeded sales targets consistently by employing persuasive sales techniques and comprehensive product knowledge.
*Liaised with management and operations, implementing strategies to support profit and growth.
*Managed a diverse team of professionals, fostering a collaborative work environment that promoted professional growth and development.
*Procured Tax data from offshore tax officials through effective communication via call and email.
*Ensuring accuracy and fulfilling the information for client deliverables.
*Utilized client tools proficiently to analyze and validate the procured data, ensuring compliance with regulatory requirements and client specification.
*Extracted and manipulated the procured data, seamlessly integrating it with client application or database to facilitate client deliverables.
*Implemented defect reporting and tracking systems to identify errors and description in data processing, providing timely feedback to analysts and stakeholders.
*Developed improvement plans to address reported defects and enhance overall data quality, contributing to smoother project execution and client satisfaction.
*Building macro tools to the team which would help in validating the data to the client
Jira
Talon
Tinet
Incident Management
ServiceNow
SAP R/3
Payroll (PY-IN