Soni Rai
Sales & Quality Professional
Mount Abu
Summary
Enterprising Sales Development Representative with vast experience in sales and Quality Analysis. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Sales Development Representative
Fusion Business Solutions (P) Ltd.
01.2023 - Current
- Proven track record in B2B cold calling and email marketing within international outsourcing environment.
- Proficient in conducting thorough research to identify potential prospects and market trends.
- Expertise in follow-up strategies to nurture leads and convert prospects into clients.
- Strong communication skills to effectively engage with diverse clientele and build lasting relationships.
- Results-driven approach with focus on meeting and exceeding sales targets.
- Ability to adapt to fast-paced environments and collaborate with cross-functional teams to drive business growth.
- Providing training to new team members.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Maintained high levels of customer satisfaction by providing exceptional support throughout entire sales process – from initial inquiry to post-sale followup.
Team Lead - Quality Analysis
The WoodenStreet Furnitures Pvt Ltd
03.2022 - 10.2022
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Provided regular updates to management on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed training materials, SOP's and work instructions to supplement new team member onboarding.
Senior Executive - Quality Analysis
The WoodenStreet Furnitures Pvt Ltd
05.2021 - 02.2022
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Analyzed quality and performance data to support operational decision-making.
- Consulted manuals and process documents to investigate malfunctions. Used Google Workspace and MS- Office to create presentations, flowcharts and graphs detailing data analysis results.
- Spearheaded development of innovative products, positioning the company as a leader in its industry segment.
- Championed organizational change efforts to facilitate company-wide adoption of new software platforms and tools.
Executive - Quality Analysis
The WoodenStreet Furnitures Pvt Ltd
08.2019 - 04.2021
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Worked with agents to understand the needs and provide excellent customer service.
- Optimized testing procedures by employing advanced analytical tools, leading to more accurate results and reduced testing times.
- Conducted thorough root cause analyses to quickly identify and address issues impacting product quality.
- Led Quality Analysis team meetings and trainings, ensuring all members were aligned with company goals and equipped to handle emerging challenges.
- Reviewed technical documents such as specifications sheets, test reports, and certificates of conformity to ensure alignment with established standards.
Education
Master Of Arts - Public Administration & Services
Banaras Hindu University
08.2021 - 05.2023
Bachelor Of Arts - Public Administration & Services
Mohan Lal Sukhadiya University
08.2018 - 05.2021
Senior Secondary Education - Indian School Certificate (PCMB)
St. Mary's High School
08.2016 - 05.2018
Skills
MS Office
undefinedPersonal Information
Place of Birth: Buxar, Bihar
Timeline
Sales Development Representative
Fusion Business Solutions (P) Ltd.
01.2023 - Current
Team Lead - Quality Analysis
The WoodenStreet Furnitures Pvt Ltd
03.2022 - 10.2022
Master Of Arts - Public Administration & Services
Banaras Hindu University
08.2021 - 05.2023
Senior Executive - Quality Analysis
The WoodenStreet Furnitures Pvt Ltd
05.2021 - 02.2022
Executive - Quality Analysis
The WoodenStreet Furnitures Pvt Ltd
08.2019 - 04.2021
Bachelor Of Arts - Public Administration & Services
Mohan Lal Sukhadiya University
08.2018 - 05.2021
Senior Secondary Education - Indian School Certificate (PCMB)
St. Mary's High School
08.2016 - 05.2018
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