Soniya Arthi Maharaj
Tuticorin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Home First Finance Company India Limited
Tuticorin
2022.01 - Current
- Professional daily interaction with customers, addressed questions or concerns
- Effectively managed the front desk responsibilities for the entire branch
- Implemented improvisations in the existing process to achieve better customer satisfaction
- Coordinated with the sales representative to meet client criteria
- Handling branch walk-ins and telephonic queries
- Reconciliation, Collections, Maintaining the branch expenses
- Responsible for supporting team in execution of functions related to loan processing like loan agreement, Property approval, and Disbursement, and Maintain penetration level of ACH, Customer portal application, & Insurance.
Accounts Dpt (Payment Section)
Agsar Paints Pvt Limited
Tuticorin
2021.12 - 2022.01
- Budget creation for the monthly expenses
- Maintain the Purchase Parties list for the credit days in MIS
- Release the payment for Purchase parties & Company expenses
- Daily Reporting the Company Income & Expenses to ED
- Crediting monthly payroll for employees, filing GST & TDS, and paying employees contribution to PF & ESI.
Branch Operations Executive
PNB Housing Finance Limited
Tuticorin
2018.09 - 2020.11
- Analysis the KYC document of the customer for the CIBIL. Checking the income documents for credit analysis.
- Initiate FI, FCU and PD then keep tracking the report from vendors and maintain the TAT.
- Getting approvals for legal, technical and re-credit the case to move for the disbursement.
- Monthly payout of vendors cross checking and finalize the bill and send it to the superior.
- Ensure proper coordination with the customers. Handling customers for signing the agreement and send the documents and agreement to Head office.
Education
Masters in Business Administration - Finance
Bharathidasan University of Tiruchirappalli
Tamil Nadu, India12.2019
Bachelor of commerce -
Bharathiar University, Hindustan college of Arts & Science
Tamil Nadu, India12.2017
Skills
- Account Management
- One Call Resolution
- Regulatory Compliance
- Audit Support
- MS Office
- Credit analysis
- Customer Service
- Analytical Skills
Personal Information
- Date of Birth: 05/26/97
- Marital Status: Single
- Gender: Female
Passport details
- Passport no: U3610267
- Date of Expiry: 30/11/2030
- Place of Issue: Madurai
Languages
- English
- Tamil
- Telugu
Timeline
Customer Service Manager
Home First Finance Company India Limited
2022.01 - Current
Accounts Dpt (Payment Section)
Agsar Paints Pvt Limited
2021.12 - 2022.01
Branch Operations Executive
PNB Housing Finance Limited
2018.09 - 2020.11
Masters in Business Administration - Finance
Bharathidasan University of Tiruchirappalli
Bachelor of commerce -
Bharathiar University, Hindustan college of Arts & Science
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