Looker
Soniya Chaturvedi
Noida
Summary
Collaborative and empowering team leader with a proven track record of successfully leading cross-functional teams and mentoring individuals. Committed to creating a positive work culture fostering creativity, innovation, and accountability. Experienced with diverse teams and clients, providing a global perspective and adaptability to changing environments. Strong analytical and problem-solving skills, with meticulous attention to detail. Effective management of complex financial crime cases resulting in successful outcomes. Continuously seeking opportunities to learn and grow, staying updated on industry trends and regulations. Passionate about making a difference in the fight against financial crime and dedicated to contributing to a safer and more ethical business environment. Ready for new challenges and opportunities to expand knowledge and skills in this ever-evolving field, a driven professional ready to make an impact.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Fincrime Team Lead
Revolut
07.2023 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Work closely with senior management of the team to create best in class investigation and business onboarding team.
- Work with workforce management team to build in correct schedule for the team to enhance process and reduce volume impact.
- Providing expertise for high risk cases that are escalated via internal service desk.
- Helping Team for performing partial periodic review for top business clients.
- Proactively flag potential risks that might impact business.
- Responsible for CRT control.
- Responsible for procedures to ensure alignment external regulators and internal policies.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Work with product and compliance team for constant improvement in procedures and quality of the team performance.
- Coached team members in techniques necessary to complete job tasks.
- Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicate concerns and policies among management and team member. Searching for process/procedure optimisation and work improvement of the team
- Meet company's SLA's
- Perform effective people management (one-to-ones, coaching, career development)
- Assist management with hiring processes and new team member training
- Daily/weekly control and monitoring of the operations (timely reaction on different situations)
- Perform deep-dives on SLAs and provide RCA/trends/actions for their improvement
- Challenge process/procedures in context of continuous improvement
- Act as point of contact for any internal and external escalations
Deputy Manager
HDFC BANK
09.2018 - 09.2021
- Analyzed and reported performance data, translating findings into practical improvement actions
- Supervised and motivated staff employees
- Coordination with branch and helping for resolving issues
- Post account opening changes company code, deletion from account, name addition in account, addresses change, OD/FD, to major account Account transfer, l-pin facility, net banking, beneficial owner updating in account, Rekyc of customer on risk basis
- Document findings and ensure this is adequate for quality checks and audits
- AML updating in customer Account
- To infinity red flags and judge need for issue
- AML and KYC end to end Process
- Fraud prevention on business Account
- Transaction review, account pattern & account investigation
- Source of Funds verification
- Prevention of AML/CTM/TM
Senior Officer
AXIS BANK
09.2015 - 09.2018
- Produced reports each month outlining metrics
- Scrutiny of Current accounts like Private ltd, public ltd, partnership, proprietorships, trust, society, escrow etc
- Based on KYC and RBI guidelines issued by Audit product
- Fund checking and system checking of new and existing customers
- Verifying all accounts data with suspicious and negative listing and raising alerts for case to case basis for risk prone accounts
- Account opening with franchise name, name appearing in negative or suspicious records available with bank, single name
- Developed and implemented new filing systems to improve organizational efficiency and productivity
- Directed work of employees, monitoring quality, compliance and productivity.
Education
Bachelor in Commerce - Bachelor in Financial Market
Mumbai University
Mumbai 04.2013 - 5 2015
Post Graduate Diploma - Banking
NIIT
Mumbai 08.2014 - 8 2015
Skills
Cost analysis and savings
Task delegation
Performance improvements
Process and procedure development
Operations management
Team Building
Looker (software)
Project management
People development
Operation excellence
Software
Atlassian
Talisma
Certification
Project management
Timeline
Project management
09-2023
Problem sloving
09-2023
People’s manager
09-2023
Process building
09-2023
Fincrime Team Lead
Revolut
07.2023 - Current
Deputy Manager
HDFC BANK
09.2018 - 09.2021
Senior Officer
AXIS BANK
09.2015 - 09.2018
Post Graduate Diploma - Banking
NIIT
08.2014 - 8 2015
Bachelor in Commerce - Bachelor in Financial Market
Mumbai University
04.2013 - 5 2015