Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Accomplishments
Training
PROFESSIONAL PREFACE
ACTIVITIES
Timeline
Volunteer
Soniya David

Soniya David

HR - L&D - Capability Development
Greater Noida

Summary

Dynamic Talent Development Strategist with over 17 years of experience in designing and executing enterprise-wide learning strategies that enhance business performance and employee engagement. Proven expertise in building future-ready workforces through innovative programs, leadership development, and digital learning platforms while effectively managing global teams and cross-functional initiatives across various industries, including HRO, IT services, travel, insurance, BFS, telecom, manufacturing, and retail. Committed to fostering a culture of continuous learning and innovation, delivering measurable impact through scalable learning interventions that align with business goals and drive ROI. A collaborative leader dedicated to enabling growth and agility within high-performing teams.

Overview

18
18
years of professional experience
8
8
Certifications

Work History

HRO Capability Development Associate Director

Coforge Limited
09.2018 - Current
  • Designed and developed scalable interventions for Tech & Domain solutions to prepare future-ready workforce.
  • Demonstrated significant impact on learning and leadership development for stakeholders.
  • Built learning and leadership service offerings by assessing client needs and improving internal capabilities.
  • Strategic collaboration with CXOs and leaders to partner in designing capability development programs at Coforge as it emerges as the 7th largest Indian IT firm through the below-listed initiatives:
  • An exclusive AI Spark program is training 94% of employees in AI fundamentals. Aligning with CXO’s vision of an AI-first organization.
  • Exclusive Agile master classes leading to agile partnerships that align with client business value and power GCC.
  • Capability development is designed specifically for INS and travel business agentic AI learning, with 96% coverage leading to 90% first contact resolutions.
  • With a focus on an industry-first approach, we collaborated and launched specially curated academies for travel, BFS, INS, and retail, earning client trust.
  • Designing bespoke programs exclusive to Dt&A services on analytics and BI services that empower clients with descriptive analytics, customer analytics, and workforce analytics, continuously adding to the 600+ certified professionals.
  • Partnered with AI CoE to build high-performing, end-to-end automation centers of excellence, ensuring skilling through partnership with UI Path, MS Power platforms, and Automation Anywhere.
  • Building a pool of 200+ certified Data Scientists, leveraging AWS, GCP, and Databricks to harness the full potential of AI and ML to analyze data, identify patterns, and make predictions with actionable insights.
  • Ensuring digital-led transformation priorities by orchestrating the skill building of 150+ employees of the Experience CoE for Content Management Systems (CMS) such as Sitecore, Adobe, and Optimizely.
  • Exclusive program with Cloud CoE to leverage cloud platforms to handle large volumes of data, ensuring scalability through LDM - Logical Data Model.
  • Partnered with the recently established Enterprise CoE, as per the talent shifts and future capability needs, to design and launch an exclusive Enterprise Architect Program recently, with 70+ EAs on boarded.
  • Established a proactive, full-stack upskill for technology skills for Advanced Tech Enablement.
  • A robust ACADEMY model designed and enabled in the House of Learning to ensure capability-led transformation for clients through domain, digital, and business operation excellence as part of the talent strategy.
  • Successful launch of the LEAD [Leader Development] and DEI playbooks
  • Established robust frameworks for CMMI & ISO audits.
  • We have been the trusted partner for enterprise-wide skilling programs.

HR Manager L&D

UFLEX Ltd.
05.2017 - 09.2018
  • Designed and implemented training programs aligned with organizational objectives.
  • Job analysis and consultations to identify training needs.
  • Executed Competency Framework for white-collar employees effectively.
  • Applied Skill Matrix for blue-collar employee assessment and development.
  • Developed effective induction programs to onboard new hires.
  • Managed delivery of development programs while adhering to budget constraints.
  • Monitored trainee progress through feedback mechanisms and evaluations.
  • Amended training materials and programs to adapt to evolving business needs.

HR L&D - Lead

SDG Software India Pvt. Ltd.
01.2016 - 05.2017
  • With technical and functional training involved, the annual training needs-gathering process across the organization and the smooth execution of each of the planned training sessions are achieved by engaging internal and external trainers. Engaging scheduling sessions with internal and external trainers.
  • TNI/TNA - Identify technical, behavioral, and functional training needs through performance appraisals and focus group discussions with stakeholders and executive management.
  • Facilitate technical training boot camps in the organization.
  • Planning: Consolidate the needs and prepare annual and monthly plans and calendar.
  • Vendor Management - Identify and engage external training consultants for specific training requirements.
  • Planning and deployment in the organization independently, and ensure maximum coverage across the organization.

AM Training

EXL Service Ltd.
11.2014 - 01.2016
  • Working as Training Lead with a backend U.S. process in Travel & Logistic vertical for one of the leading freight industry, responsible for the following:
  • Plan training to ensure smooth transition from on boarding to production.
  • Planning & implementation of various process improvement projects.
  • Periodic updating & standardization of all training material.
  • Consistent knowledge calibration & evaluating for proactive training gap through monthly assessment.
  • Client Interaction on Calls.
  • Developing & sharing monthly training calendar with relevant stake holders.
  • Publishing the trackers & reports.
  • Analysis done on for TE scores & shared feedback with associates.
  • Managing training activities, conduction of timely refresher trainings for existing resources.
  • Conducting initial phone screening to shortlist candidates for IJP’s.
  • Tracking the audit & feedback mechanism.
  • Planning & implementation of Employee Engagement activities.
  • Handling the Internal Communication.

Senior Trainer

Tech Mahindra Ltd.
07.2008 - 11.2014
  • Joined as a Trainer, current designation as Senior Trainer (equivalent to AM), responsible for the following:
  • Developing a training calendar.
  • Content development.
  • Conduction of behavioral training for IT and BSG staff.
  • Involvement and coordination of recruitment, as per the various client specifications.
  • Conduct new hire training and refreshers.
  • Auditing and Feedback Sharing.
  • Conduct timely refresher training for existing resources.
  • D&I and Employee engagement activities
  • Assuring the highest throughput and less attrition.
  • Active participation in CSR initiatives.

Sr. Executive & Training Support

RR Info Solutions Ltd.
06.2007 - 07.2008
  • Assigned the responsibility of conducting voice and accent training for the UK process and culture training for the US process.

Education

Bachelor of Science - Botany

Christ Church College, Kanpur University

MBA - Marketing & Sales

Bhartiya Vidya Bhawan

Skills

Capability enhancement

Certification

PoB & Collaborator 2024

References

Available on request

Interests

Creating Positive Work Culture, Continued Learning, Yoga, Gardening

Accomplishments

  • Coforge Internal Auditor Reward for contribution in CMMI & ISO Audits
  • Establishing Academies
  • Strategic HR Planning, Collaborated in a strategic HR planning initiative HRBeat at a major corporation, positively impacting 2000+ employees.
  • Employee Engagement Champion, Improved employee engagement scores by 19% by implementing innovative policies and wellness programs.
  • Change Management Expert, Successfully led cultural transformation project post-merger, effectively harmonizing work culture of two diverse entities.

Training

  • STEP- Program Management Workshop
  • Elevate - Program exclusively for Leaders on stakeholder management & strategic envisioning
  • The 7 Habits of Highly Effective People (Signature Workshop) Franklin Covey
  • Completed 36 hours of PMP training.
  • Trained on Six Sigma - Yellow & Green Belt
  • TTT certification by Enthusiasm specialist Suresh Srinivasan on Effective Delivery Skill
  • Certified on Soft Skills (certification)
  • Workshop on Behavioral Trainings

PROFESSIONAL PREFACE

Program Manager | Execution Excellence | Speed to Delivery. Driving high-impact programs with precision and agility. Recognized for accelerating delivery timelines and ensuring quality outcomes. Quality & Compliance Champion, Strategic Solutioning & Collaboration, Cross-Functional Leadership, HR - Capability Development - L&D Professional, 17 years of HR Talent Development & Management acumen.

ACTIVITIES

  • I like spending time with my family and pets to pamper them
  • Creating a positive work culture - investing in creating policies and programs that make workplaces happier and more productive
  • Giving back through NGO - working for the rehabilitation of youth in addictions

Timeline

HRO Capability Development Associate Director

Coforge Limited
09.2018 - Current

HR Manager L&D

UFLEX Ltd.
05.2017 - 09.2018

HR L&D - Lead

SDG Software India Pvt. Ltd.
01.2016 - 05.2017

AM Training

EXL Service Ltd.
11.2014 - 01.2016

Senior Trainer

Tech Mahindra Ltd.
07.2008 - 11.2014

Sr. Executive & Training Support

RR Info Solutions Ltd.
06.2007 - 07.2008

MBA - Marketing & Sales

Bhartiya Vidya Bhawan

Bachelor of Science - Botany

Christ Church College, Kanpur University

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Soniya DavidHR - L&D - Capability Development