Soniya Kalingaraya
IT Support
Tadepalle,AP
Summary
IT Support professional with 1+ year of experience in technical support, hardware and software troubleshooting, networking, and hospitality IT systems. Skilled in L1/L2 support, LAN/Wi-Fi troubleshooting, device configuration, AV systems, and guest technology support. Experienced in supporting DigiValet, Jio Hospitality, WinHMS, Zscaler.
Overview
3
3
Languages
1
1
Certification
2
2
years of professional experience
Work History
IT Support
BlueSprig Enterprises Limited
11.2024 - Current
- Provided L1/L2 IT support for hardware, software, network, and guest-room technology issues.
- Troubleshot and maintained DigiValet, Jio Hospitality, WinHMS, Zimbra, and Zscaler systems.
- Supported Samsung Smart TVs, Jio Set-Top Boxes (STBs), Apple TVs, iPads, Sonos speakers, amplifiers, and AV equipment.
- Diagnosed and resolved LAN, Wi-Fi, connectivity, device configuration, and network-related issues.
- Supported conference rooms and board rooms, including display systems, AV equipment, control systems, and connectivity.
- Assisted guests and staff with TV, casting, OTT applications, iPad, and room-automation-related issues.
- Monitored and resolved guest-room automation issues, including check-in/check-out scenes, DND/MUR controls, lighting, curtains, TV, and entertainment systems.
- Performed device configuration, software updates, firmware updates, troubleshooting, and preventive maintenance.
- Coordinated with vendors and internal teams for escalated technical issues and system maintenance.
- Maintained technical documentation, troubleshooting records, equipment details, and network/port information.
Education
MBA - Human Resources Management
Andhra University
Visakhapatnam, India 04.2001 -
Bachelor of Science - Computer Engineering
Dadi Institute of Engineering And Technology
Visakhapatnam, India 04.2001 -
Skills
Technical support
Hardware & Software Support
LAN & Wi-Fi Troubleshooting
Network Troubleshooting
Windows & Device Configuration
Audio Visual Support
AV & Conference Room Support
Guest Technology Support
Zscaler & Zimbra
Customer & User Support
Technical Documentation
Certification
Artificial Intelligence and Machine Learning Program
Timeline
IT Support
BlueSprig Enterprises Limited
11.2024 - Current
MBA - Human Resources Management
Andhra University
04.2001 -
Bachelor of Science - Computer Engineering
Dadi Institute of Engineering And Technology
04.2001 -