Soniya Mishra
Indore mp
Overview
12
12
years of professional experience
Work History
Team Leader Manager
soniya
Indore
03.2015 - 01.2019
- Developed strategies to increase productivity and efficiency of the team.
- Created and maintained a positive work environment for employees.
MIS Executive
soniya
Indore
04.2013 - 07.2016
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Maintained a database of customer information, including contact details, preferences and purchase histories.
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Conducted regular reviews of system logs to detect potential errors or malfunctions in a timely manner.
- Participated in cross-functional meetings regarding process improvements, best practices, and training initiatives.
Associate
soniya
Indore
01.2010 - 04.2013
- Built relationships with customers by providing friendly customer service.
- Collaborated with other departments to ensure successful product launches.
- Trained new associates on store operations, policies, and procedures.
Computer Teacher
soniya
Indore
02.2007 - 07.2009
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem solving strategies among students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Developed and implemented lesson plans based on curriculum objectives.
Facility Executive
soniya
Indore
07.2008 - 06.2009
- Utilized a variety of teaching strategies to meet the needs of diverse learners.
- Instructed classes on topics such as language arts, mathematics, science, social studies or health education.
- Evaluated textbooks, software programs and other materials used in instruction.
Education
Pgdca - Computer Science
Rajiv Ghandi Sashar Mission
Indore01-2009
High School Diploma -
Malva Kanya School
Indore03-2004
Skills
- Workforce coordination
- Quality improvement
- Process improvement
- Customer relationship management
- Team assessment
- Work Planning and Prioritization
- Coaching and mentoring
- Call center operations
- Team management
- Strategic planning
Timeline
Team Leader Manager
soniya
03.2015 - 01.2019
MIS Executive
soniya
04.2013 - 07.2016
Associate
soniya
01.2010 - 04.2013
Facility Executive
soniya
07.2008 - 06.2009
Computer Teacher
soniya
02.2007 - 07.2009
Pgdca - Computer Science
Rajiv Ghandi Sashar Mission
High School Diploma -
Malva Kanya School