Overview
Work History
Education
Skills
Timeline
Generic

Soniya Mishra

Indore mp

Overview

12
12
years of professional experience

Work History

Team Leader Manager

soniya
Indore
03.2015 - 01.2019
  • Developed strategies to increase productivity and efficiency of the team.
  • Created and maintained a positive work environment for employees.

MIS Executive

soniya
Indore
04.2013 - 07.2016
  • Created dashboards and visualizations to present data insights in an easy-to-understand format.
  • Maintained a database of customer information, including contact details, preferences and purchase histories.
  • Developed MIS reports to track customer service performance and identify areas for improvement.
  • Conducted regular reviews of system logs to detect potential errors or malfunctions in a timely manner.
  • Participated in cross-functional meetings regarding process improvements, best practices, and training initiatives.

Associate

soniya
Indore
01.2010 - 04.2013
  • Built relationships with customers by providing friendly customer service.
  • Collaborated with other departments to ensure successful product launches.
  • Trained new associates on store operations, policies, and procedures.

Computer Teacher

soniya
Indore
02.2007 - 07.2009
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Developed and implemented lesson plans based on curriculum objectives.

Facility Executive

soniya
Indore
07.2008 - 06.2009
  • Utilized a variety of teaching strategies to meet the needs of diverse learners.
  • Instructed classes on topics such as language arts, mathematics, science, social studies or health education.
  • Evaluated textbooks, software programs and other materials used in instruction.

Education

Pgdca - Computer Science

Rajiv Ghandi Sashar Mission
Indore
01-2009

High School Diploma -

Malva Kanya School
Indore
03-2004

Skills

  • Workforce coordination
  • Quality improvement
  • Process improvement
  • Customer relationship management
  • Team assessment
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Call center operations
  • Team management
  • Strategic planning

Timeline

Team Leader Manager

soniya
03.2015 - 01.2019

MIS Executive

soniya
04.2013 - 07.2016

Associate

soniya
01.2010 - 04.2013

Facility Executive

soniya
07.2008 - 06.2009

Computer Teacher

soniya
02.2007 - 07.2009

Pgdca - Computer Science

Rajiv Ghandi Sashar Mission

High School Diploma -

Malva Kanya School

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Soniya Mishra