Overview
Work History
Education
Skills
Websites
Timeline
Generic

Monika Paul

New Delhi

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work History

Program Coordinator

Citi Bank
09.2018 - 03.2024
  • Working with Citi bank (On payroll of Calibehr Business Support Services Pvt Ltd)
  • Collate calendar inputs from learning partner/ program managers and then block dates with learning vendors for trainer availability
  • Block venues for training programs internal/ external and arrange logistics support for programs
  • Blocking calendars for trainer/faculty for Virtual My Citi Orientation (Compliance/Information security and HR session
  • Post session give credit to participants in LMS
  • Create course links in LMS (Learning management system tool)
  • Upload attendance sheets on LMS post each training session
  • Manage learning dashboards and adhoc reporting
  • Block calendars with faculty for LEAPS and manage coordination
  • Settle payment for external venue bills through corporate card and claim via CTE tool (Citi travel and expense)
  • Settle all learning vendors bills via P2P (procurement to pay tool)
  • Manage vendors contracts
  • Coordination of MIS data regarding training programs for business
  • Collating data into standard format- developing logical flow of information
  • Managing presentation for various trainings
  • Ensure technology is used seamlessly for all operations (video conferencing, presentations etc.)

Delivery Analyst

Alight HR Services India Private Limited
08.2014 - 04.2018
  • Worked with Alight Solutions (formerly Aon Hewitt)
  • Providing benefits to employees of client as per requested workflows
  • Research complex employee benefits issues and formulates resolutions by analyzing fact patterns and applying plan provisions and best practices
  • Provide resolution in accordance with due dates and documents process
  • Conduct system clean up including researching, determining reasons for error and resolving errors which may include working directly with client or third party vendor to obtain correct data/Information
  • Responsible for formulating and creating standard processing guidelines (SOP) for Ongoing Client Processing (OCP) group and taking care of documentation along with updating same with new updates
  • Manually performs benefits process, and complex calculations that are not automated with help of plan knowledge and analysis
  • Ensure that accurate information should go to participant and all portions of ongoing service delivery work smoothly
  • Providing day to day client and third party administrator contact support for employees and processing related issues
  • Ensuring that processing documentation is accurate and complete; receives/verifies and updates documentation in event of changes
  • Provides various client/process level reports to shareholders and leadership
  • EOI processing (Evidence of Insurability)
  • Working on weekly par agreement related queries
  • Maintained data for processing
  • Ensure timely responses to client escalations
  • Working on reconciliation reports
  • Working on payroll verification and cleanup
  • Working on pre and post calc verifications
  • Training new hires whenever required
  • Direct interaction with onshore client team through screen share, calls and e-mails
  • Working on Tools like (Workbench, Maestro, GUI, Mainframe, Imaging, ATE Tool, Outlook and Microsoft 2010).

Process Associate

Steria India Ltd
03.2011 - 10.2013
  • To work with accidental claim, prepare medical reports of different client and follow up with Solicitors, claimants, third party insurers, general practitioners and hospital and dealing with medico-legal case and billing related issues.

Technical Support Officer

HCL Technologies Ltd.
11.2007 - 04.2010
  • Troubleshooting broadband connections for British telecom and AT&T service providers, troubleshooting wireless broadband connections, installing Modem and routers at customer's end, taking supervisor calls, also worked with MACY's collection process in HCL.

Education

MBA - Human Resource

Sikkim Manipal University
New Delhi
05.2011 - 07.2013

Bachelor of Arts - Arts

University of Delhi
New Delhi
06.2008 - 02.2011

Skills

Complex decision making

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Websites

Timeline

Program Coordinator

Citi Bank
09.2018 - 03.2024

Delivery Analyst

Alight HR Services India Private Limited
08.2014 - 04.2018

MBA - Human Resource

Sikkim Manipal University
05.2011 - 07.2013

Process Associate

Steria India Ltd
03.2011 - 10.2013

Bachelor of Arts - Arts

University of Delhi
06.2008 - 02.2011

Technical Support Officer

HCL Technologies Ltd.
11.2007 - 04.2010

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Monika Paul