Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
References
Timeline
Generic
Soniya Priya B

Soniya Priya B

Chennai

Summary

Ambitious, career-focused job seeker, anxious to obtain an mid-level HR position to help launch career while achieving company goals. I have 6 years and 10 months of work experience with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Control Officer

CGI
Chennai
02.2020 - Current
  • As a Project Control Officer, I have gained experience in project management, resource management, CRM opportunity support and process management, financial dashboard creation, sharepoint site creations and document management, project billing, forecast preparations, created reports and presentations using a variety of office productivity tools
  • I have used advanced excel formulas and functions in my day to day reports tat prepare for directors and VPs
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Organized and coordinated meetings between senior management and other departments across the organization.
  • Responded to emergency situations by dispatching appropriate personnel to address the incident.
  • Maintained accurate records related to projects.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Technical Support Professional

CGI
Bangalore
07.2017 - 12.2019
  • As a Technical Support Professional, I have gained enough experience in Scripting, Unix, Linux, planning and undertaking scheduled maintenance upgrades, troubleshooting servers, talking to application users to determine nature of any problems they encounter, implementation of any changes as per client requirement, technical supports during non-business hours
  • I have also worked on the ticketing sytem like ITSM & Jira
  • Identified customer requirements and resolved technical issues quickly and efficiently.
  • Created documentation of all troubleshooting steps taken during problem resolution process.
  • Assisted with the maintenance of server infrastructure including patching, security updates and backups.
  • Responded to escalated service requests from internal teams and external customers.
  • Performed periodic system health checks for servers, databases and other mission critical components.
  • Monitored system logs for errors or anomalies that may indicate a potential issue or outage.
  • Implemented changes to existing configurations based on customer feedback or new feature releases.
  • Collaborated with colleagues across multiple departments to resolve complex technical issues.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Maintained positive working relationship with fellow staff and management.
  • Identified, tracked, and resolved customer issues in a timely manner.
  • Analyzed customer data to identify areas of improvement in the support process.
  • Performed root cause analysis to determine underlying causes of recurring issues.

Education

MBA - Human Resources Management

PU – LCS Twinning Programme Loyola Campus
Chennai
08-2021

B.E. - Electronics And Communication

RMK College of Engineering And Technology
Chennai
03-2017

Skills

  • HTML
  • PL/SQL
  • Unix
  • Java
  • PowerBI
  • Microsoft Office
  • Microsoft Excel advanced formulas & functions
  • Microsoft CRM
  • JIRA
  • IT disciplines
  • Pressure Management
  • Application Support and Maintenance
  • Project Management
  • Security Management
  • Skills and Quality
  • Relationships and Engagement
  • Delivery and Operation
  • Awareness of Security and its issues
  • PHP
  • Macros

Certification

  • Basics of Python, C, C++, SQL Training
  • Networking and Ethical Hacking in HCL Career Development Center

Affiliations

  • Attention to detail
  • Creativity
  • Observation
  • Idea generation
  • Design

Accomplishments

  • I have twice got a rating of exceeds expectation and got an opportunity to lead team of 6 members.
  • I have received rewards and recognition for being a proactive employee.

Languages

Telugu
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2

References

References available upon request.

Timeline

Project Control Officer

CGI
02.2020 - Current

Technical Support Professional

CGI
07.2017 - 12.2019

MBA - Human Resources Management

PU – LCS Twinning Programme Loyola Campus

B.E. - Electronics And Communication

RMK College of Engineering And Technology

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Soniya Priya B