Soniya S.
Unified System Operation Specialist
Bangalore
Summary
Motivated individual seeking opportunities in dynamic, competitive settings to leverage skills and foster professional growth.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Unified Systems Operations Specialist
Kyndryl Sloutions Private Limited
09.2021 - Current
- Oversaw and facilitated Unified Systems Operations to guarantee 24/7 availability.
- Executed comprehensive system checks, job monitoring, and incident resolution.
- Facilitated collaboration among cross-functional teams for expedited issue resolution.
- Oversaw server, application, and network alerts to ensure operational stability.
- Enhanced efficiency through implementation of effective troubleshooting and escalation practices.
- 5 years of expertise
Service Delivery Specialist
IBM
09.2018 - 08.2021
- Managed all bank transactions under Canadian Banking (CELERO client).
- Handled ATM and POS transaction processing.
- Worked on Celero Appworx Batch operations with alert and job actioning.
- Managed UNIX and INTEL servers; created incident and service tickets.
- Coordinated NOC operations handling network routers and Concenter tool.
Windows 10 Advisor
IBM
07.2017 - 08.2018
- Installed and configured hardware, applications, and operating systems.
- Monitored and maintained enterprise IT infrastructure.
Technical System Engineer
IBM
07.2016 - 07.2017
- Troubleshot system and network issues.
- Provided documentation, reports, and user support.
- Tested and evaluated new technologies.
Education
BBM - HR & Marketing
CMR Institute of Management Studies
01.2016
PUC - Commerce
Bishop Cotton
01.2013
SSLC - undefined
St. Anne’s Girls High School
01.2011
Skills
Excel proficiency
DECLARATION
I hereby declare that the information provided above is true to the best of my knowledge.
KEY STRENGTHS
- Proactive and Team Player
- Effective Communication
- Problem Solving and Adaptability
- Positive Attitude and Strong Learning Ability
Timeline
Unified Systems Operations Specialist
Kyndryl Sloutions Private Limited
09.2021 - Current
Service Delivery Specialist
IBM
09.2018 - 08.2021
Windows 10 Advisor
IBM
07.2017 - 08.2018
Technical System Engineer
IBM
07.2016 - 07.2017
BBM - HR & Marketing
CMR Institute of Management Studies
PUC - Commerce
Bishop Cotton
SSLC - undefined
St. Anne’s Girls High School