SONIYA SHARMA

Facilitated Agile Release Train (ART) ceremonies and acted as a key liaison among development, business, and stakeholder teams to ensure project alignment and collaboration.

• Partnered with Product Owners to prioritize and refine backlogs, aligning features with business goals focused on skill identification and career development.
• Coached Agile teams and promoted Agile methodologies to build team capabilities and foster a continuous learning environment.
• Led the integration of AI-driven skill profiling and collaborated on implementing the system within Workday, ensuring alignment with architecture and improving user experience.
• Utilized AWS for data integration with millions of data, supported change management efforts, and prepared detailed reports for senior leadership and clients.
• Project Name: Skills Engine (HR Domain – Talent Skills)
• Tools: Azure DevOps, Google Cloud Platform

• Leadership & Team Management: Led Quality Assurance for APAC and ANZ, building and managing a 60-member onshore/offshore QA team for a large HR Payroll project, ensuring integration across the software development lifecycle.
• Quality Strategy & Implementation: Developed and executed quality programs, test strategies, and QA roadmaps in a complex multi-vendor and Agile delivery environment, focusing on both manual and automated testing.
• Test Planning & Execution: Oversaw the full QA process including test environment setup, test case creation, performance/load testing, test automation, and requirement traceability, while leveraging tools like Rally and Quality Center.
• Reporting & Continuous Improvement: Managed defect life cycles, generated status and bug reports, tracked quality metrics, and ensured continuous improvement through root cause analysis and standard test process enforcement.
• Cross-Functional Collaboration & Training: Worked closely with developers, product managers, and other stakeholders to align QA efforts with business goals, while training teams on tools and adapting testing strategies to dynamic project scopes.
• Project Name: Payroll Transformation (HR)
• Tools: Azure DevOps, Google Cloud Platform

• Led Global Benefits Transformation Enablement: Directed the testing and QA stream for the Global Benefits Transformation Program, ensuring seamless integration and enablement across systems and vendors.
• Vendor & Stakeholder Collaboration: Partnered with 10+ insurance TPAs and external vendor teams to establish secure, integrated test environments aligned with organizational security requirements.
• Integration Testing Leadership: Oversaw planning, construction, and execution of comprehensive release and integration tests, applying best practices in testing methodologies and QA processes.
• Metrics & Test Management: Defined and implemented key performance indicators to monitor test execution progress, defect management, and overall quality assurance effectiveness.
• Automation & Team Coaching: Developed a Selenium-based automation framework to support regression testing; coached QA testers and collaborated with business stakeholders to align testing with functional requirements and business goals.
• Working on SOW reviews, RFPs & Quarterly SLA reviews for vendor metrics
• Project Name: Global Benefits (HR)

• Led Testing for DWQ – BPO Productivity Initiative: Directed QA activities for the DWQ (Work Queue Management) initiative, supporting multiple BPO clients across domains such as Insurance, Productivity, and Order to Cash (Collections & Dispute Management).
• Multi-Client QA Execution: Oversaw end-to-end testing for new project rollouts and operational support across 3+ client applications, ensuring seamless functionality and performance.
• Defined Test Strategy & Planning: Created comprehensive test plans and approaches tailored to each project’s needs, aligning with client expectations and business goals.
• Team & Resource Management: Managed daily team operations including task allocation, resource planning, and progress tracking to ensure timely and quality deliverables.
• Reporting & Metrics Delivery: Delivered regular reporting on test progress through daily status updates and shared weekly testing metrics to provide transparency and drive continuous improvement.
• Project Name: DWQ - BPO Productivity & Utilization
• Tools: Rational ClearQuest

• Designed Test Strategy & Data Models: Developed comprehensive test plans, approaches, and conceptualized relevant test data to support robust testing processes.
• Executed End-to-End QA Activities: Created detailed test scenarios and cases, conducted test execution, and managed defect tracking and resolution, ensuring timely and quality deliverables.
• Client-Facing Role in Contract Environment: Operated effectively within a client-contracted environment, maintaining strong communication and delivering on key expectations.
• Recognized for Excellence: Honored with the Best Performer Award by the client for outstanding contributions and consistent high performance.
• Project Name: WEA - AON Hewitt (HR domain)
• Tools used: HPQC ver.11 for test management & defect management

• Worked as a Functional SME (Review business requirements with client)
• Created Test scenario, Test Condition & Test cases
• Performed Test execution activities; drafted daily status reporting & assigned task to other testers
• Managed peer reviews of test conditions and test case as well as defect management activities
• Worked as a Functional Expert in all application areas - onshore & offshore coordination and team management
• Imparted knowledge and mentored new team members
• Project Name: EPAS Testing – FFIC (Finance Domain – Insurance)
• Tools used: Clear case (IBM rational software), Mercury Quality Centre