Sonjit Mukherjee
Durgapur
Summary
Change management specialist with experience in driving CAB calls, achieving operational efficiency, and developing corrective actions for process renovation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Change Manager
Tata Consultancy Services
Kolkata
05.2022 - Current
- My primary role is to ensure change registration, verification and validation, recommendation and approval, implementation, and closure are being performed.
- Created communication plans to ensure stakeholders were informed of changes throughout the process.
- Identified potential risks associated with implementing changes and developed mitigation strategies.
- Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
Business Advisor
British Telecom
Kolkata
03.2019 - 05.2022
- Evaluated existing internal processes and systems to suggest improvements or updates as needed.
- Assessed customer needs and provided tailored solutions that met those requirements.
Senior Technical Support Engineer
Wipro
Kolkata
08.2014 - 02.2019
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Developed and maintained customer relationships by providing superior customer service.
Education
BBA -
Dr. B.C Roy Engineering College
Durgapur06-2013
Skills
- Change request tracking
- Process Improvement
- Communication Skills
- Problem Resolution
- Team Leadership
- Customer Satisfaction
Accomplishments
- Best performer of the month in 3 consecutive months.
- Client appreciations.
Certification
- IT Service Management: ISO20000
- Project Management Foundations
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Change Manager
Tata Consultancy Services
05.2022 - Current
Business Advisor
British Telecom
03.2019 - 05.2022
Senior Technical Support Engineer
Wipro
08.2014 - 02.2019
BBA -
Dr. B.C Roy Engineering College
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