Sonu Bannewar
Pune
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
12
12
years of professional experience
Work History
Office Manager
American Bureau of Shipping (ABS Group)
Pune
03.2017 - 11.2024
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Interpreted and communicated work procedures and company policies to staff.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with applicable laws regarding employment practices.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed office inventory and placed new supply orders.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
Community Manager-Operations
REGUS BUSINESS CENTRE
Pune
03.2013 - 05.2017
- Monitored community conversations and provided timely responses to inquiries.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Analyzed community engagement data to inform future strategies.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Engaged with customers via forums, chatbots, emails.
- Provided monthly reports on community metrics and progress towards goals.
- Developed and executed community outreach strategies, increasing engagement.
- Compiled and conveyed operational and financial data to regional manager.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Managed and oversaw operations, maintenance and administration of properties.
- Met with clients to negotiate management and service contracts.
Education
Master's Degree - MBA - HR (IBM-International Business Management)
Renaissance Institute of Management Studies
Kosara, MaharashtraSkills
- Windows
- MS Office
- MS Word
- PowerPoint
- MS Excel
- Titan
- Pivotal
- Oracle
- Mitel
- SAP Concur
- BOT
- LMS
- Dayforce
- Vendor engagement
- Senior leadership support
- Office administration
- Contract administration
- Mail handling
- Human resources
- Presentation design
- Staff management
- Facility management
- Office management
- Team bonding
- Event coordination
- Operations management
- Travel coordination
- Technical support
Awards
- Recognized as the Best Employee of Regus INDIA in the Year 2014, 2015 and 2016.
- Achieved 100% net promoter score for the center in Pune, India.
- Awarded cost control champ for the month Dec 2015 and March 2016.
- Recognized as Employee of the Quarter in 2019, 2022, and 2023.
Personal Information
Date of Birth: 05/24/88
Signaturequalifications
Disciplined and flexible problem-solving approach that balances business goals with employee needs.
Accomplishments
- Recognized as the Best Employee of Regus INDIA in the Year 2014, 2015 and 2016 for excellent customer service & teamwork.
- Achieved 100% net promoter score for the center in Pune, India.
- I have been rewarded as Age debt champion for clearing the bad debts of the center.
- Awarded cost control champ for the month Dec 2015 and March 2016.
- I have been recognized as Employee of the Quarter in 2019, 2022, and 2023.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Office Manager
American Bureau of Shipping (ABS Group)
03.2017 - 11.2024
Community Manager-Operations
REGUS BUSINESS CENTRE
03.2013 - 05.2017
Master's Degree - MBA - HR (IBM-International Business Management)
Renaissance Institute of Management Studies
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