Sonu Bharti
Ahmedabad
Summary
I am eager to secure challenging roles in reputed hotel, where my knowledge is nurtured and new challenges will enhance my skills.
Overview
3
3
years of professional experience
Work History
Reservations Supervisor
ITC Narmada - A Luxury Collection Hotel
Ahmedabad
06.2025 - Current
- Managed daily reservations and customer inquiries for luxury accommodations.
- Trained and supervised front desk staff on reservation systems and procedures.
- Maintained accurate records of reservations, cancellations, and modifications efficiently.
Reservation Executive
Marriott International (Four Points by Sheraton)
Ahmedabad
07.2024 - 05.2025
- Generated weekly revenue forecasts based on current trends in occupancy levels.
- Handled all customer complaints in a professional manner.
- Followed up with customers after their stay to ensure satisfaction with the hotel experience.
- Provided customer service and support to guests, responding to inquiries regarding hotel services, room availability, rates and reservations.
Reservation Supervisors
Marriott International (Fairfield by Marriott)
Ahmedabad
09.2023 - 07.2024
- Supports the smooth running of the reservation department, where all the aspects of the journey and experience are delivered to the highest level
- Supervises the reservation team fostering a culture of growth, development and performance within the department
- Ensuring that all standards set for all process are followed religiously
- Delivers on plan and objectives where reservations initiative & hotel targets are achieved.
Sr. Front Office Associate
Radisson Blu Hotel
05.2023 - 09.2023
- Supervising Front Office Operation
- Handling of the Night Audit
- Handling all Telephonic External & Internal guest call, Queries, Questions and Feedback Taking.
Front Office Associate
Sayaji Pune
Pune
04.2022 - 05.2023
- Act as a bridge between guest and management, keeping in mind the benefit of the hotel and ensure 100% guest satisfaction
- Responsible for entire front desk operations such as reservations, check-in, check-out, Group Handing
- Handling Cashier duties on shift
- Taking care of cash, Paid out and Foreign Exchange transactions, Maintaining Cashier Log Book.
Education
Bachelor of Science in Hospitality and Hotel Adminstration -
IHM-RIG
Delhi, IndiaMatriculation and Intermediate -
Sarvoday Bal Vidyalay, Anand Vihar
Delhi, IndiaSkills
- Hard Working
- Customer Friendly
- Honest and Polite
- Time Management
- Punctual
- Reservation management
- Good Communication
- Customer Relations
- Process optimization
Accomplishments
- Participated in Science Exhibition and selected for Zonal Level (2017)
- My Team Participated in Science Exhibition and selected for STATE LEVEL Zonal Science Activity (2017)
- My Team Participated in Science Exhibition and selected for Central Level
Hobbies and Interests
- Listening Music
- Playing Cricket
- Reading Books
- Playing Chess
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Timeline
Reservations Supervisor
ITC Narmada - A Luxury Collection Hotel
06.2025 - Current
Reservation Executive
Marriott International (Four Points by Sheraton)
07.2024 - 05.2025
Reservation Supervisors
Marriott International (Fairfield by Marriott)
09.2023 - 07.2024
Sr. Front Office Associate
Radisson Blu Hotel
05.2023 - 09.2023
Front Office Associate
Sayaji Pune
04.2022 - 05.2023
Bachelor of Science in Hospitality and Hotel Adminstration -
IHM-RIG
Matriculation and Intermediate -
Sarvoday Bal Vidyalay, Anand Vihar