Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
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Sonu Bharti

Sonu Bharti

Ahmedabad

Summary

I am eager to secure challenging roles in reputed hotel, where my knowledge is nurtured and new challenges will enhance my skills.

Overview

3
3
years of professional experience

Work History

Reservations Supervisor

ITC Narmada - A Luxury Collection Hotel
Ahmedabad
06.2025 - Current
  • Managed daily reservations and customer inquiries for luxury accommodations.
  • Trained and supervised front desk staff on reservation systems and procedures.
  • Maintained accurate records of reservations, cancellations, and modifications efficiently.

Reservation Executive

Marriott International (Four Points by Sheraton)
Ahmedabad
07.2024 - 05.2025
  • Generated weekly revenue forecasts based on current trends in occupancy levels.
  • Handled all customer complaints in a professional manner.
  • Followed up with customers after their stay to ensure satisfaction with the hotel experience.
  • Provided customer service and support to guests, responding to inquiries regarding hotel services, room availability, rates and reservations.

Reservation Supervisors

Marriott International (Fairfield by Marriott)
Ahmedabad
09.2023 - 07.2024
  • Supports the smooth running of the reservation department, where all the aspects of the journey and experience are delivered to the highest level
  • Supervises the reservation team fostering a culture of growth, development and performance within the department
  • Ensuring that all standards set for all process are followed religiously
  • Delivers on plan and objectives where reservations initiative & hotel targets are achieved.

Sr. Front Office Associate

Radisson Blu Hotel
05.2023 - 09.2023
  • Supervising Front Office Operation
  • Handling of the Night Audit
  • Handling all Telephonic External & Internal guest call, Queries, Questions and Feedback Taking.

Front Office Associate

Sayaji Pune
Pune
04.2022 - 05.2023
  • Act as a bridge between guest and management, keeping in mind the benefit of the hotel and ensure 100% guest satisfaction
  • Responsible for entire front desk operations such as reservations, check-in, check-out, Group Handing
  • Handling Cashier duties on shift
  • Taking care of cash, Paid out and Foreign Exchange transactions, Maintaining Cashier Log Book.

Education

Bachelor of Science in Hospitality and Hotel Adminstration -

IHM-RIG
Delhi, India

Matriculation and Intermediate -

Sarvoday Bal Vidyalay, Anand Vihar
Delhi, India

Skills

  • Hard Working
  • Customer Friendly
  • Honest and Polite
  • Time Management
  • Punctual
  • Reservation management
  • Good Communication
  • Customer Relations
  • Process optimization

Accomplishments

  • Participated in Science Exhibition and selected for Zonal Level (2017)
  • My Team Participated in Science Exhibition and selected for STATE LEVEL Zonal Science Activity (2017)
  • My Team Participated in Science Exhibition and selected for Central Level

Hobbies and Interests

  • Listening Music
  • Playing Cricket
  • Reading Books
  • Playing Chess

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Timeline

Reservations Supervisor

ITC Narmada - A Luxury Collection Hotel
06.2025 - Current

Reservation Executive

Marriott International (Four Points by Sheraton)
07.2024 - 05.2025

Reservation Supervisors

Marriott International (Fairfield by Marriott)
09.2023 - 07.2024

Sr. Front Office Associate

Radisson Blu Hotel
05.2023 - 09.2023

Front Office Associate

Sayaji Pune
04.2022 - 05.2023

Bachelor of Science in Hospitality and Hotel Adminstration -

IHM-RIG

Matriculation and Intermediate -

Sarvoday Bal Vidyalay, Anand Vihar
Sonu Bharti