Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Timeline
Generic

SONU GUNDUMALLI

Mumbai

Summary

Experienced and certified Microsoft 365 professional with 5 years of hands-on experience in managing, maintaining, and optimizing Office 365 environments. Seeking a challenging position to leverage my expertise and contribute to the success of an organization by ensuring reliable email and collaboration services.

Overview

5
5
years of professional experience

Work History

Technical Consultant (Operations Specialist)

Concentrix India Pvt Ltd
01.2021 - Current
  • Provided 24/7 worldwide Tier 2 Technical Support for Lenovo CSP Customers and partners for Microsoft 365 and Azure Services.
  • Overall 5 years of customer-facing support experience, Responsible for overall deployment, management, administration of Microsoft 365 and Microsoft Azure (formerly Office 365) within enterprise organization.
  • Resolved issues from IT Managers and Microsoft partner organizations in support of Exchange Online, OneDrive for Business, SharePoint Online, Teams, Azure and other relevant workloads, optimizing productivity and collaboration within organization.
  • Communicate with other Lenovo internal support teams to address queries and provide an acceptable resolution, daily communicating with the CSP team to discuss on the challenges and new cases.
  • Shift Lead managing aged cases, providing technical guidance to L1 Engineers on critical cases by researching and providing solution.
  • Configured Microsoft 365 tenant, including organizational profile, subscriptions, services, users, licenses, and security groups, ensuring compliance and security.
  • Managed mailboxes, shared mailboxes, mailbox auditing, inbox rules, mailbox permissions, and user impersonation, optimizing email management.
  • Managed Microsoft 365 Groups, distribution lists, and dynamic distribution lists, enhancing communication and collaboration within the organization.
  • Proficient in Exchange Online mail flow, Advanced Threat Protection (ATP), Exchange Online Protection architecture (EOP) and message retention policies such as retention tags, litigation hold and In-place hold.
  • Managing Public folders and configuring SPF, DKIM, DMARC and MX records for enhanced email security.
  • Implemented data governance policies, conducted message traces, managed security alerts, performed threat management, Data Loss Prevention, Search & Investigation, Auditing of Microsoft 365 Activities.
  • Implemented Azure AD Multi-Factor Authentication (MFA), Security defaults, and Conditional Access Policies ensuring secure access to resources.
  • Configuring inbound and outbound connectors in Exchange Online, understanding of eDiscovery, content search, and Autodiscover.
  • Working knowledge on Implementing Anti-Spam Policies, Anti Malware Protection, Connection Filter, Safe attachments, Safe links and Anti Phishing Policies in Microsoft Defender portal.
  • Working Knowledge on Azure Active Directory: Setup Azure AD, Manage users and groups, Group based licensing, Azure AD privileged Identity management (PIM), SSO, Password Writeback, Audit logs, Sign in logs, B2B collaboration, Azure Active Directory Connect (AAD Connect).
  • M365 tenant to tenant Migration/Cross Tenant Mailbox Migration.
  • Analyze Email headers, Analyze Non-delivery reports (NDR), Online Archiving.

Technical Consultant

Wipro Pvt Ltd
07.2019 - 11.2020
  • Administered working of Microsoft Exchange and provided support for any on premise Exchange server related issue
  • Supported Exchange infrastructure for Microsoft Professional Customers for US, UK and Asia Pacific region
  • Specialized on Connectivity issues OWA, ECP, OUTLOOK, ACTIVESYNC,OAB,FSMO roles
  • Installing Microsoft Exchange-server, Managing Mailbox databases, Backups, Repair, Recovery and troubleshooting on Auto-discover, Outlook client connectivity, free/busy between exchange on-premise and Office 365.

Customer Service Representative

iMetrix Solutions Private Limited
02.2019 - 07.2019
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Information Technology

University of Mumbai
Mumbai, India
10.2020

High School Diploma -

University of Mumbai
Mumbai, India
03.2014

Skills

  • Microsoft Office 365
  • Microsoft Exchange Online
  • Microsoft Azure Active Directory
  • Microsoft SharePoint Online
  • Microsoft OneDrive
  • Microsoft Teams
  • Identity and Access Management
  • Security and Compliance management (Microsoft Purview)
  • Microsoft Defender
  • Microsoft Intune
  • Microsoft Azure
  • Microsoft Outlook

Accomplishments

  • Promoted as Shift Lead
  • Top Performer
  • Microsoft Certified: Microsoft 365 Administrator (MS-102)
  • Microsoft Certified: Azure Administrator Associate (AZ-104)
  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft 365 Certified: Fundamentals (MS-900)

Projects

  • Deployment | Lenovo Managed Service


Analyzed client usage requirements and recommended appropriate Licenses for Office 365 applications.

Assisted in deploying Office 365 applications and explained features such as Azure Active Directory, Monitor Health check, user and access management. 

Troubleshoot technical issues reported to Microsoft 365, ensuring minimal disruption to operations.


  • OnBoarding | Lenovo SkyKick Backup


Communicating and working with Internal SkyKick team and Assist the client by Onboarding into Lenovo SkyKick backup (M365 Subscription)
Assist on any M365 technical issues reported by client.

Timeline

Technical Consultant (Operations Specialist)

Concentrix India Pvt Ltd
01.2021 - Current

Technical Consultant

Wipro Pvt Ltd
07.2019 - 11.2020

Customer Service Representative

iMetrix Solutions Private Limited
02.2019 - 07.2019

Bachelor of Science - Information Technology

University of Mumbai

High School Diploma -

University of Mumbai

Similar Profiles

CREATE PROFILE
SONU GUNDUMALLI