Sonu Halder
greater noida
Summary
Detail-oriented professional with expertise in system monitoring and data management. Skilled in troubleshooting and enhancing operational efficiency while delivering exceptional customer service. Experienced in training new employees and managing data entry tasks to resolve customer issues effectively. Committed to creating positive experiences and supporting organizational objectives.
Overview
5
5
years of professional experience
Work History
Computer Systems Operator
SUB-REGISTRATION GREATER NOIDA AUTHORITY
GREATER NOIDA
07.2021 - Current
- Monitored system performance, identifying and addressing issues to maintain operational reliability.
- Monitored system performance, troubleshot network problems, and maintained hardware and software inventory.
- Provided technical support to staff, resolving system-related inquiries and enhancing user experience.
- Operated computer systems for various administrative functions within the authority.
- Managed data entry tasks to maintain accurate records and databases.
- Trained new employees on computer systems and operational protocols.
- Resolved escalated customer service issues, delivering timely solutions via phone or email to improve customer satisfaction.
Education
12
NATIONAL INSTITUTE OF SCHOOLING
SECTOR-62, NOIDA03-2026
Skills
- Technical support
- Microsoft Office
- Problem resolution
- Microsoft Office
- Data entry
- Multitasking
- Calm under pressure
- Problem resolution
Timeline
Computer Systems Operator
SUB-REGISTRATION GREATER NOIDA AUTHORITY
07.2021 - Current
12
NATIONAL INSTITUTE OF SCHOOLING