Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
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Sonu Kumar

Sonu Kumar

Bodyshop Operations
A-29, Vikas Nagar Extn., Uttam Nagar,New Delhi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bodyshop Manager position. Ready to help team achieve company goals.

Service-driven Body Shop Manager bringing 3 years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Bodyshop Manager

VD Hyundai
Peeragarhi, New Delhi
11.2020 - Current
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Stocked shop with equipment, parts and other resources to promote timely service.
  • Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
  • Supervised and managed Bodyshop operations and tasks.
  • Communicated with equipment manufacturers and contractors to rent, purchase or modify existing assets.
  • Implemented business development, customer service and maintenance strategies resulting in increased production yield.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Established goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
  • Maintained employee morale and increased production 35% through employee appreciation.
  • Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and promoting Insurance renewal sales.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.

Automotive Service Advisor

KTM Bikes
New Delhi
03.2018 - 01.2021
  • Answered questions and provided information about how to maintain their Superbikes .
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Suggested additional services to customers in order to meet upsell goals.
  • Developed estimates by costing materials, supplies, and labor.

Accidental Incharge

VD Honda
Dabri - New Delhi
03.2017 - 03.2018
  • Developed and maintained courteous and effective working relationships with Customers & Surveyors.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained extensive knowledge in Claims Settlements, analysis and reporting.
  • Managed time efficiently in order to complete all tasks within deadlines.

Automotive Service Advisor

Shuban Sai Honda
New Delhi
06.2016 - 03.2017
  • Answered questions and provided information about their Vehicles.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Intern Trainee

Mitsubishi (Excel Motors)
Badarpur, New Delhi
05.2016 - 06.2016
  • Completed research, compiled data, and assisted in timely reporting.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

High School Diploma -

Ganga Technical Campus
Bahadurgarh-Haryana

High School -

Sarvodaya Bal Vidyalaya
Vikas Puri - Block
04.2001 -

Skills

    Maintenance and Repair

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Interests

IC Engines

Paints

Hybrid & EV Technologies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Bodyshop Manager

VD Hyundai
11.2020 - Current

Automotive Service Advisor

KTM Bikes
03.2018 - 01.2021

Accidental Incharge

VD Honda
03.2017 - 03.2018

Automotive Service Advisor

Shuban Sai Honda
06.2016 - 03.2017

Intern Trainee

Mitsubishi (Excel Motors)
05.2016 - 06.2016

High School -

Sarvodaya Bal Vidyalaya
04.2001 -

High School Diploma -

Ganga Technical Campus
Sonu KumarBodyshop Operations