Culinary Arts
Sonu Kumar
Customer Success Manager
Jharkhand
Summary
Dynamic Enterprise Customer Success Manager with a proven track record at Augnito India Private Limited, adept at data-driven decision making and client needs assessment. Enhanced customer satisfaction through strategic account management and proactive issue resolution, fostering strong partnerships and driving engagement. Committed to continuous improvement and team development, leveraging Salesforce proficiency to optimize processes.
Overview
18
18
years of professional experience
Work History
Enterprise Customer Success Manager
Augnito India Private Limited.
Bengaluru
11.2019 - Current
- Championed ongoing education among team members fostering a culture of continuous learning and growth.
- Enhanced customer satisfaction by proactively identifying and addressing potential issues within enterprise accounts.
- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
- Collaborated with cross-functional teams to ensure a seamless onboarding experience for new customers.
- Developed data-driven strategies to improve customer engagement, driving positive outcomes across all touchpoints.
- Spearheaded efforts to streamline internal processes, enhancing team efficiency and productivity.
- Leveraged deep product knowledge to provide expert guidance on best practices and optimal usage patterns for clients.
- Established strong partnerships with clients by consistently delivering high-quality service and support.
Team Leader
Scribetech Healthcare Private Limited
02.2007 - 11.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Bachelor of Commerce - Accountancy
Indira Gandhi National Open University
Dhanbad 04.2001 -
Skills
Goal setting and achievement
Data-driven decision making
Salesforce proficiency
Client needs assessment
Customer training
CRM software expertise
Customer advocacy
Strategic account management
Interests
Travelling
Timeline
Enterprise Customer Success Manager
Augnito India Private Limited.
11.2019 - Current
Team Leader
Scribetech Healthcare Private Limited
02.2007 - 11.2019
Bachelor of Commerce - Accountancy
Indira Gandhi National Open University
04.2001 -
Similar Profiles
Palak GoswamiPalak Goswami
Senior Associate at Augnito India Private LimitedSenior Associate at Augnito India Private Limited
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Shubhangi SharmaShubhangi Sharma
Manager, Customer Success US & UK at Augnito India Pvt. LtdManager, Customer Success US & UK at Augnito India Pvt. Ltd
Shreenivas Kumar SinghShreenivas Kumar Singh
Post-doctoral research fellow at National University of IrelandPost-doctoral research fellow at National University of Ireland
AMIT KUMAR JHAAMIT KUMAR JHA
Product Specialist-Biomass Segment at CNH Industrial India Private LimitedProduct Specialist-Biomass Segment at CNH Industrial India Private Limited