Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sonu Kumar

Gurugram

Summary

Results-driven professional with 5 years of experience in German language translation, account management, and end-to-end order-to-cash processes. Expertise in invoicing, seller performance analysis, dispute management, and both accounts payable and receivable. Skilled in customer relationship management and handling escalations, seeking to leverage strong analytical and communication skills to drive operational excellence and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

German Language Expert- Account Payable

IAC Group Pvt Ltd
Gurugram
10.2023 - Current
  • Accounting, Invoice Processing
  • Document translation: English-German & German-English
  • Quality checks
  • Training new hires and creating & updating SOPs quarterly
  • Escalation handling
  • Outbound calls for payment and master data updates
  • Creating guidelines for critical vendors and account management

German Language Expert- Accounting

Capgemini Technology Services India Limited
Noida
08.2022 - 10.2023
  • Handling disputes related to financial accounting: Order to Cash (O2C), Accounts Receivable/Payable
  • FedEx invoice translation, billing, and corrections (Rebill)
  • Processing refunds for incorrect charges (credits)
  • Handling escalations for complex and aged dispute cases
  • Working closely with collections and cash application teams to ensure timely payments
  • Extensive experience in SAP, Salesforce, and logistics tools
  • Trained new hires under the CG Buddy Programme (3 times)
  • Process improvement with a special focus on updating SOPs
  • Critical supplier account management for timely payment

TRMS Investigator - German

Amazon Development Centre India Pvt Ltd
Hyderabad
05.2017 - 12.2019
  • Process 1: Product Quality (PQ) - Invoice translation and vetting, analyzing for policy abuse and compliance, account management, and performance analysis.
  • Process 2: Merchant Risk Investigator (MRI) - Fraud investigation, risk elimination, and seller performance assessment
  • Process 3: Marketplace Abuse (MPA) - Securing the Amazon platform from infringement, patent abuse, and compliance violations
  • Recognized with multiple quarterly awards for SOP improvements
  • Conducted process training for new hires
  • Translation of emails, documents related to e-commerce & logistics
  • Provided business support through overtime on weekdays and weekends

Education

Bachelor of Arts - BA in Language, Literature & History

Jawaharlal Nehru University
New Delhi
06-2017

Skills

  • Account Management
  • Seller Performance Analysis
  • Transaction Risk Management
  • Fraud Investigation
  • Invoice Translation
  • Order to Cash (O2C)- AP/ AR
  • SAP
  • Salesforce

Certification

  • Microsoft Excel - Beginner to Advanced, 01/01/23, Udemy
  • Anti-Money Laundering (AML), KYC, Customer Due Diligence (CDD), and Terror Financing (TF), 01/01/23, Udemy
  • Certified Lean Six Sigma Yellow Belt

Languages

  • English, Advanced | C1
  • Hindi, Proficient | C2
  • German | B2

Timeline

German Language Expert- Account Payable

IAC Group Pvt Ltd
10.2023 - Current

German Language Expert- Accounting

Capgemini Technology Services India Limited
08.2022 - 10.2023

TRMS Investigator - German

Amazon Development Centre India Pvt Ltd
05.2017 - 12.2019

Bachelor of Arts - BA in Language, Literature & History

Jawaharlal Nehru University

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Sonu Kumar