Summary
Overview
Work History
Education
Personal Information
Timeline
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SONU KUMAR

Senior Area Manager
New Delhi

Summary

To achieve success & satisfaction through self-performance & skill exposure i.e. desirous to be eminent contributor & member of decision making team of successful organization sharing to be major corporation.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Senior Area Manager

Bajaj Finance
11.2021 - Current
  • Boosted team performance by implementing effective communication and collaboration strategies.
  • Established strong relationships with key clients, driving customer satisfaction, and retention.
  • Recognized and rewarded performance to motivate continued success.
  • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.

Assistant Manager

SBI Cards Payments & Services
09.2019 - 11.2021
  • Managing CD 3/4 Credit Cards Filed Referral Portfolio with 2 collection agency’s value of 25 CR.
  • Managing portfolio with 1 OACM with 2 agency.
  • Delivering 57% Resolution in CD3 with 25% NRB & 50% Resolution in CD 4 with the normalization of 27% of NRB every month.
  • Working on complete allocation of Rs.200000/- & above to identify the correct cases where in agency need banker help.
  • Ensuring that allocation will reach to agency and fos post getting referral from TC team.
  • Doing frequently visits with collectors RCM / VP on Refused to pay and dicey accounts to crack the cases.
  • Doing tracing visits with on ANF / Wrong Address / Non contacted accounts with Vendors supervisor collectors.
  • Ensuring that callers and field employees will get good incentives from SBI as well vendor on monthly resolutions as well on daily contests.
  • Ensuring that no fake commitments given to the customers by collectors and callers of the agency’s.
  • Ensuring that no abuse and unprofessional language used with customers. For the same customer complaint percentage % is included in vendor agreement.
  • Ensuring that customers make the payment with the authorised payments modes or authorised collections agencies.
  • Ensuring that vendor provide complete head count as per the agreement along with the buffer so that no impact will be on numbers during the salary disbursement days and exams.
  • Ensuring that every team member will use his/her own ids for using the bank applications. Also Making the ID cards on time of all employees for vendor level.
  • Ensuring that no internet Gmail etc will use on floor for data security purpose.
  • Ensuring that vendor will raised bills timely so that required approval and disbursement done timely.
  • Ensuring Agency billing will be closed during the TAT only.

Assistant Manager

InCred Financial Services Limited
12.2018 - 09.2019
  • Handling portfolio of TW (30 DPD to recovery) for Delhi NCR Zone.
  • Monitoring the team of Agency & agencies for their day to day activities.
  • Ensuring that Agency are adhering the given guidelines & COC for recovery.
  • Doing weekly performance review with Agency FOS and with supervisor.
  • Projection of collection numbers & ensuring that the projected targets are met.
  • Organizing regular training sessions for FOS, supervisor of Agencies.
  • Review with agency owner for their month on month performance.
  • Taking care of all the cash collection and deposition process.

Senior Quality Assurance Analyst (In field collections)

Home Credit India Private Ltd.
01.2015 - 12.2018
  • Responsible for Audit Accuracy & Quality Improvements of field collection.
  • Training newly appointed Field Quality Analysts and mentoring them.
  • Compiling and maintaining weekly, monthly feedback data of Delhi NCR team.
  • Driving quality initiatives in the field collection team.
  • Surprise audits of Collection team.
  • Handling 30+ Field Executives and 11 FQA team which works Delhi NCR.
  • Field audits to check quality and accuracy of field visits done by field collection executives and marking errors of field collection executives.
  • Taking Quality sessions of field collection team for improvement of quality of collection and accuracy in work.
  • Help Collection team to trace skip, shifted and untraceable bad debtors and convert bad debts into paid customers.
  • Handles customer concerns, disputes.
  • Maintain Daily Visit Reports.
  • Work as whistle blowers for internal and external fraud in the organization either by Employees or Customers.

Collection Supervisor

Money Multiplier BPO (an Associate of Kotak Bank)
09.2009 - 11.2014
  • Handles Kotak Bank Credit Card cases start from bucket 30 to 150.
  • Handles customer concerns, disputes.
  • Excellent collection results for each month.
  • Verification for newly activated mobile connections.

Education

B.A - undefined

12th - undefined

N.I.O.S

10th - undefined

C.B.S E .Board

Personal Information

  • Category: General
  • Father's Name: Shri Suresh Kumar
  • Date of Birth: 08/09/87
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Timeline

Senior Area Manager

Bajaj Finance
11.2021 - Current

Assistant Manager

SBI Cards Payments & Services
09.2019 - 11.2021

Assistant Manager

InCred Financial Services Limited
12.2018 - 09.2019

Senior Quality Assurance Analyst (In field collections)

Home Credit India Private Ltd.
01.2015 - 12.2018

Collection Supervisor

Money Multiplier BPO (an Associate of Kotak Bank)
09.2009 - 11.2014

B.A - undefined

12th - undefined

N.I.O.S

10th - undefined

C.B.S E .Board

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SONU KUMARSenior Area Manager