SONU KUMAR
New Delhi
Summary
Self-motivated relationship officer with several years of experience delivering exceptional client support in industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills.
Empathetic Relationship Officer known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel at listening, empathy, and problem-solving to enhance client satisfaction and foster positive relationships.
Reliable Relationship Officer with background in managing diverse client relationships, fostering partnerships, and driving customer satisfaction. Strong skills in strategic planning, problem-solving, and communication honed from previous roles. Known for cultivating productive relationships and making significant contribution to business growth through proactive relationship management.
Overview
2026
2026
years of post-secondary education
Work History
Relationship Officer
Axis Bank pvt ltd
New delhi
06.2025 - Current
- Educated clients on banking products and services available at Axis Bank.
- Assisted clients with account openings and service inquiries.
- Managed client relationships through regular follow-up communications.
- Collaborated with team members to resolve customer issues promptly.
- Handled documentation and verification for loan applications efficiently.
- Maintained accurate records of customer interactions in the database.
- Supported promotional activities for new banking services and offers.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
Education
LALIT NARAYAN MITHILA UNIVERSITY DARBHANGA BIHAR
Bihar, India Skills
- Client education
- Account management
- Customer service
- Loan documentation
- Banking products
- Relationship building
- Data entry
- Problem resolution
- Effective communication
- Customer inquiries
- Team collaboration
- Time management
- Sales support
- Service assistance
- FLUENT IN [LANGUAGE]
- Product recommendations
- Client engagement
- Excellent communication
- Financial advising
- Business trend analysis
- Client relationships
- Wealth management
- Customer education and consulting
- Wealth management portfolios
- Cash handling
- Account set up
- Sales data analysis
- Relationship management
- Relationship building and management
- New business generation
- Solution management
- Customer portfolio management
- Risk management
- Customer advocacy
- Customer relationships
- Product knowledge
- Relationship review process
- Banking
- Financial planning processes
- Wealth management offerings
- Consultative selling
- De-escalation techniques
- Issue resolution
- Written and verbal communication
- Policy management
- Critical thinking
- Performance analysis
- Regulatory compliance
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Relationship Officer
Axis Bank pvt ltd
06.2025 - Current
LALIT NARAYAN MITHILA UNIVERSITY DARBHANGA BIHAR
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