Sonu Mahanta
Shillong
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Goenka Hyundai Motors Ltd
Shillong
11.2022 - Current
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management.
- Addressed customer questions and concerns regarding products and services.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Coordinated with the warranty department to process claims and provide customer support.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
Manager
MV Dealer PVT LTD
Agartala
05.2022 - 11.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Service Manager
NS Force Motors Ltd
Agartala
12.2016 - 04.2022
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created standard operating procedures for all service functions.
- Performed root cause analysis on recurring problems encountered by customers.
Service Manager
Bomver Force Motors
Shillong
01.2012 - 12.2016
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Education
Diploma - Automobile Engineering
SITI Institude
ShillongBE - Automobile Engineering
Instituted of Managment And Engineering
DelhiSkills
- Customer Service Management
- Strategic business planning
- Customer Service
- Goal Setting
- Policy and Procedure Enforcement
- Inventory Management
Accomplishments
- EXcellency in BS 4 Engine
Certification
- Service manager Level-1 Certifications
Timeline
Service Manager
Goenka Hyundai Motors Ltd
11.2022 - Current
Manager
MV Dealer PVT LTD
05.2022 - 11.2022
Service Manager
NS Force Motors Ltd
12.2016 - 04.2022
Service Manager
Bomver Force Motors
01.2012 - 12.2016
Diploma - Automobile Engineering
SITI Institude
BE - Automobile Engineering
Instituted of Managment And Engineering
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