Sonu Morya
barista trainer and opration manager
Indore
Summary
Dynamic barista trainer and store manager with a proven track record at Chai Sutta Bar Pvt. Limited. Expert in espresso preparation and employee training, enhancing customer satisfaction through quality control and team building. Recognized for fostering a positive work environment and significantly improving service quality.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Kaffeela Unit of Chai Sutta Bar Pvt.limited
08.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees in groups and in one-on-one scenarios.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Store Manager
Chai Sutta Bar Pvt.limited
01.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Barista
MacDonalds
03.2017 - 07.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Rao Madhav Higher Secondary School
Ashoknagar, Mp 04.2001 -
Skills
Espresso preparation
Timeline
Barista Trainer
Kaffeela Unit of Chai Sutta Bar Pvt.limited
08.2022 - Current
Store Manager
Chai Sutta Bar Pvt.limited
01.2020 - Current
Barista
MacDonalds
03.2017 - 07.2019
Rao Madhav Higher Secondary School
04.2001 -
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