Sonu Nain

*Proactively sourced and developed new business from internal and external referral networks.
*Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of insurance activities.
*Provided regular market and product feedback to improve services offered.

*Maintained positive, professional working environment to optimise staff and customer satisfaction.
*Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.

*Clint and Stakeholder Management: Communicating and Coordinating with existing and new customer of exide and explaining them about our product and services.
*Upselling and Customer Retention: Pitching our best seller plans and upselling them to our existing customer and also retaining them with exide by providing them with best offers.
*Data Reporting: Preparing regular report and sharing it with stakeholder and management for record keeping and also showing trend analysis.
*Client Visit and Documentation: Extending support to our customers by providing home/office visits to our client. Also, ensuring proper documentation with detailed analysis for smoother processing.

*Daily 10 visit to Merchant location and build a healthy rapo.
Keep Merchant engaged by providing regular update and solving their concern within 24 hours.
*In Benefit of company variable document collection and delivery of customer satisfaction.
*Provide excellent customer service to improve business performance.
Keep Track of Allotted Merchant transaction graph and ensure to act on Transaction Drop.
*Create and enforce plans that will help meet the needs of customers.
*Build long-term relationship with clients and customers.
*Work quickly to address and resolve customer issues.
*Notify the sales team of new sales and cross-selling opportunities.
*Become familiar with the competition to stay ahead of them.
*Encourage high-sales and good customer service practices.