Sonu Pradhan
Brajrajnagar
Summary
Results-driven assistant manager specializing in sales strategy and customer relationship management. Proven track record of increasing revenue through strong client connections and consistently surpassing sales targets. Expertise in resolving customer complaints effectively, leading to enhanced satisfaction and loyalty.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Assistent Manager
Bajaj finance limited
Brajrajnagar
11.2024 - Current
- Increased sales targets through development and maintenance of strong relationships with new and existing customers, contributing to overall revenue growth.
- Promoted company products using approved techniques, driving revenue growth and consistently exceeding performance expectations.
- Managed and resolved customer complaints, providing satisfactory solutions that enhanced overall customer experience and satisfaction.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Assisted customers with product-related questions, feedback and complaints.
- Informed customers of promotions and special offers to increase sales and revenue.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Senior Executive - Operations and Service
Bajaj Finance
Brajrajnagar
06.2023 - 11.2024
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations by identifying bottlenecks in sales processes and implementing targeted solutions, enhancing overall efficiency.
- Identified opportunities for continuous improvement in file processing workflows, leading initiatives aimed at further enhancing organizational efficiency.
- Streamlined case file processing through implementation of organisational systems, boosting productivity and enhancing workflow.
- Expedited file processing during peak times by coordinating efforts with other departments involved in the transfer process.
- Assisted in training new employees on proper file processing techniques, fostering a culture of excellence within the team.
Mailroom Agent
Writer Business Services Pvt Ltd
06.2020 - 06.2023
- Coordinated invoicing and payment processing tasks within financial department to ensure timely transactions.
- Entered invoice data into the company's invoicing system to enable proper tracking and record keeping.
- Maintained accurate records of invoicing and payment activities in compliance with the company and legal requirements.
- Liaised with the accounting team for seamless workflow.
- Maintained accurate records of client communications, transactions, and policies to support seamless agency operations.
- Redesigned processes, systems, and workspaces to enhance operational efficiency and boost productivity.
Education
Matric -
BOARD OF SECONDARY EDUCATION,ODISHA
01-2012
Intermediate -(IA) -
CHSE, ODISHA
01-2014
Master of Arts -
SAMBALPUR UNIVERSITY
Sambalpur, India01-2017
Skills
,,,,,,,,,
Product Sales
Critical Thinking
Effective communication
Procedure Implementation
Performance Improvement
Customer service
- Relationship management
- Operational efficiency
- Sales strategy
- Process improvement
- Team collaboration
- Complaint resolution
- Problem solving
- Leadership skills
- Excellent communication
- Customer relationship building
Skillsandability
- Positive attitude
- Committed towards work
- Likes to learn new things & detail conscious
- Ability to work under pressure
Languages
Hindi
Oriya
English
Disclaimer
I do hereby declare that, the above furnished information is true to the best of my knowledge and given an opportunity to work for your organization, I would work to the peak of my capabilities.
Personnelstatement
Self-motivated, confident and diligent professional who can proficiently, independently or as a part of team Possess strong accounting and communication skills. Enthusiastic to work in an interdisciplinary environment. Flexible to carry out work on time & pressure and have an ability to motivate to juniors.
Personal Information
- Father's Name: Ramani Ranjan Padhan
- Marital Status: Un-married
- Date of birth-01 May 1997
Timeline
Assistent Manager
Bajaj finance limited
11.2024 - Current
Senior Executive - Operations and Service
Bajaj Finance
06.2023 - 11.2024
Mailroom Agent
Writer Business Services Pvt Ltd
06.2020 - 06.2023
Matric -
BOARD OF SECONDARY EDUCATION,ODISHA
Intermediate -(IA) -
CHSE, ODISHA
Master of Arts -
SAMBALPUR UNIVERSITY