Summary
Overview
Work History
Education
Skills
Timeline
Generic

sonu Rana

Air Operations
Sangam Vihar,DL

Summary

Driven by a results-focused approach, I excelled at CWT as an Air Operations Specialist, leveraging my expertise in flight planning and problem-solving abilities. I enhanced flight safety and efficiency, demonstrated by meticulous air traffic data analysis and a strong commitment to continuous improvement. My background also showcases a blend of technical proficiency and exceptional organizational skills, ensuring operational excellence in high-stakes environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Travel Associate position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Air Operations Specialist

CWT
02.2024 - Current
  • Working on Amadeus GDS complied with Power Express
  • Working on Amadeus GDS complied with Power Express
  • Deals in issuance, re-issuance, revalidation and refund
  • Creates booking all over in EMEA, APAC (SQ,AU,TH) and NorAm (Except LATAM)
  • Issuance of EMD and MCO.
  • Supported mission success with detailed pre-flight briefings covering essential information on weather, routes, and threats.
  • Enhanced flight safety by meticulously tracking and analyzing air traffic data.

Air Operation

Teleperformance
04.2022 - 02.2024
  • Worked on GDS (Amadeus, Sabre and World Span)
  • Issuing all tickets and schedule change
  • Ticketing using GDS system
  • Dealing and handling of all aspects of issuance, re-issuance, re-validation, refund and exchange of ticketing.
  • Exhibited a strong commitment to continuous improvement, actively seeking opportunities for professional development and staying current with industry best practices.
  • Ensured accuracy in flight plans by diligently reviewing and validating all required documentation.

Aprentice Advisor

Stupenleaf Advisors
06.2021 - 12.2021
  • Taxation (ITR File, ROC Compliences)
  • Accounting (Book keeping, GST)
  • Invoice checking of sales and purchase of Inventory
  • Obtain proper information and data regarding invoice payment
  • Check Vendor file for any previous payment and assign voucher number
  • Prepare vouchers listening invoice number, data, vendor address and item description.
  • Transformed client financial outcomes by integrating advanced analytical tools into investment decision-making process.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.

Customer Care Executive

ICCS - Insight Customer Call Solutions
06.2019 - 12.2019
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Took ownership of customers issues to follow problems through to resolution.

Education

Bachelor of Commerce Pass - B.Comm Pass

Delhi University
South Delhi
04.2001 -

High School Diploma -

KSK Academy
South Delhi
04.2001 -

High School Diploma -

KSK Academy
South Delhi
04.2001 -

Skills

Incident Investigation

Timeline

Air Operations Specialist

CWT
02.2024 - Current

Air Operation

Teleperformance
04.2022 - 02.2024

Aprentice Advisor

Stupenleaf Advisors
06.2021 - 12.2021

Customer Care Executive

ICCS - Insight Customer Call Solutions
06.2019 - 12.2019

Bachelor of Commerce Pass - B.Comm Pass

Delhi University
04.2001 -

High School Diploma -

KSK Academy
04.2001 -

High School Diploma -

KSK Academy
04.2001 -
sonu RanaAir Operations