SONU SAH
Summary
"Customer-focused professional with 3 years of experience in high-volume retail environments. Skilled in conflict resolution, team leadership, and maintaining high satisfaction ratings. Dedicated to providing excellent service and supporting business growth."
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
IDFC FIRST BANK LTD.
Manager Acquisition (CASA)
Jharsuguda
01.2023 - Current
Telecommunications Officer
Vivo Mobile
Jharsuguda
06.2022 - 12.2022
Education
Bachelor of Commerce - Accounting and Finance
LAXMINARAYAN COLLEGE
JHARSUGUDA 04.2015 - 10.2020
PURUNABASTI M.P.L HIGH SCHOOL
Jharsuguda, Skills
1 Customer Service Management
- Resolved complex customer inquiries and complaints efficiently, maintaining a 95% customer satisfaction rate
- Managed end-to-end customer service operations, ensuring all branch activities follow bank policies and compliance standards
- Financial analysis
- Maintained high service standards by reducing average customer response time by 20%
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Intermediate (B1)
B1
ODIA
Proficient (C2)
C2
Accomplishments
4 TIMES BKS WINNER
Timeline
IDFC FIRST BANK LTD.
Manager Acquisition (CASA)
01.2023 - Current
Telecommunications Officer
Vivo Mobile
06.2022 - 12.2022
Bachelor of Commerce - Accounting and Finance
LAXMINARAYAN COLLEGE
04.2015 - 10.2020
PURUNABASTI M.P.L HIGH SCHOOL