Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Sonu Sebastian

Bangalore

Summary

Results-driven HR Operations professional with 4 years’ experience in Learning & Development within high-volume BPO/KPO environments. Proven expertise in new hire onboarding, on-the-job training facilitation, learning program design, and training performance analytics. Adept at leveraging LMS platforms and data visualization tools (Power BI, Excel) to drive learning outcomes, improve employee productivity, and align programs with business goals. Strong stakeholder management skills with a passion for delivering engaging, impactful learning experiences.

Overview

4
4
years of professional experience

Work History

HR Analyst

Morgan Stanley
Bangalore
02.2025 - Current

HR Analyst

Morgan Stanley (Contract)
Bangalore
11.2023 - 02.2025
  • Designed and delivered comprehensive onboarding programs, reducing new hire ramp-up time and improving early productivity scores.
  • Partnered with HR and business units to align onboarding content with organizational culture and role-specific needs.
  • Facilitated structured OJT programs with functional leaders, developing standardized checklists and tracking mechanisms for consistent execution.
  • Maintained accurate training records in LMS to ensure compliance with internal policies and audit requirements.
  • Developed monthly training planners and coordinated logistics, communication, and vendor engagement for seamless program execution.
  • Analyzed training effectiveness using completion rates, post-training surveys, and ROI metrics; generated actionable insights to improve course design.
  • Implemented change management training during process transitions.
  • Conducted training needs analysis and developed targeted learning modules for global teams.
  • Managed end-to-end training lifecycle including scheduling, material design, delivery, and feedback collection.
  • Created dashboards to track learner engagement, completion rates, and assessment scores, driving data-based decision-making.
  • Collaborated with cross-functional teams to update training materials during system/process changes, ensuring minimal disruption to operations.
  • Delivered instructor-led sessions and microlearning modules.
  • Analyse continuous improvements areas and implement automation through RPA, Macros

Campus Program Coordinator

Swiggy (Contract)
Bangalore
07.2023 - 11.2023
  • Developed comprehensive reports and dashboards for HR metrics, aiding strategic decision-making.
  • Collected and analyzed HR data to identify trends and improve HR functions, ensuring data integrity.
  • Managed employee database administration in HRMS software for multiple clients.
  • Organized onsite and virtual employee engagement activities, enhancing morale and team cohesion.
  • Conducted employee satisfaction surveys and handled sensitive data with confidentiality.
  • Created annual and quarterly reports on employee retention, engagement, and headcount.
  • Participated in developing and modifying HR practices for improved efficiency and effectiveness.
  • Coordinated stakeholder meetings for successful HR initiative implementation.
  • Identified and implemented process improvements for operational efficiency.
  • Evaluated performance data and prepared progress reports for management review.
  • Developed and implemented HR activities aligned with organizational goals.
  • Analyzed survey data to assess and improve HR program effectiveness.
  • Collaborated with departments to support overall organizational objectives.
  • Liaised with external organizations and partners for effective program delivery.

HR Executive

CareStack
Kochi
04.2021 - 04.2023
  • Onboarding & Induction Excellence – Designed and facilitated engaging onboarding and induction programs for new hires, ensuring smooth integration into the company culture and early productivity.
  • Preboarding & Documentation – Managed preboarding formalities, business letters (offer letters, agreements), and background verification to deliver a seamless new hire experience.
  • Learning Data Analysis & Reporting – Created and maintained dashboards for HR and training metrics (turnover, learning completion rates, performance improvement), ensuring accuracy and data integrity.
  • Training Program Coordination – Partnered with functional leaders to coordinate structured On-the-Job Training (OJT) programs, maintain training trackers, and ensure knowledge transfer consistency.
  • Learning Management System (LMS) Administration – Managed employee training records in HRMS/LMS, assigned learning modules, and supported employees with platform access and technical queries.
  • Learning Strategy Alignment – Collaborated with HR and business stakeholders to design learning initiatives aligned with organizational culture, compliance, and role-specific requirements.
  • Training Performance Tracking – Monitored learning KPIs, analyzed assessment results, and generated actionable insights to improve program design and delivery.
  • Compliance & Audit-Ready Records – Maintained complete and accurate training, certification, and compliance documentation (EPF, ESI, PT, Gratuity) for internal and external audits.
  • Employee Engagement & Development – Organized team-building activities, Fun@Work programs, and learning events to enhance employee engagement and learning retention.
  • Change Management Support – Developed communication and learning plans to facilitate smooth adoption of new systems, processes, and organizational changes.
  • Retention & Development Initiatives – Conducted stay interviews, implemented development-focused retention programs, and addressed learning-related gaps contributing to attrition.

Education

Bachelor of Technology -

APJ Abdul Kalam Technogical University
Thrissur
09-2020

Skills

  • Learning Strategy & Program Design
  • New Hire & Onboarding Programs
  • On-the-Job Training (OJT) Facilitation
  • Training Needs Analysis & Gap Assessment
  • Learning Management Systems (Workday, Cornerstone)
  • Data Analytics & Reporting (Advanced Excel)
  • Stakeholder Engagement & Vendor Management
  • Change Management & Communication
  • Compliance & Training Documentation
  • E-learning & Blended Learning Solutions
  • Data Analysis & Verification
  • Training development

Technical Skills

  • LMS Platforms - Cornerstone (CSOD)
  • Workday
  • Analytics Tools: Power BI(Beginner), Advanced Excel, MS PowerPoint
  • Macro
  • Other: Microsoft Office Suite, Google Workspace
  • Taleo

Timeline

HR Analyst

Morgan Stanley
02.2025 - Current

HR Analyst

Morgan Stanley (Contract)
11.2023 - 02.2025

Campus Program Coordinator

Swiggy (Contract)
07.2023 - 11.2023

HR Executive

CareStack
04.2021 - 04.2023

Bachelor of Technology -

APJ Abdul Kalam Technogical University

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Sonu Sebastian