Sonu Shakya
Sehore
Summary
Dynamic Customer Service Associate with a proven track record at Amazon Development Centre, recognized for effectively resolving complex customer queries across multiple channels. Expertise in MS Office and project management contributes to enhanced service standards and improved team productivity while delivering exceptional support and communication. Committed to achieving targets in challenging environments and driving measurable results.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Amazon Development Centre (India) Pvt.Ltd.
Nagpur
06.2024 - 03.2025
- Designated as a CS associate, I have worked for UK and NA customer service operations and the CAP specialty team to interact with customers to resolve customer order queries via voice and non-voice mediums.
- Answered inbound calls, chats and emails to facilitate customer service.
- Worked effectively in team environments to make the workplace more productive.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
St Anne's Sr Secondary School
Sehore04-2023
Senior Secondary School -
St Anne's Sr Secondary School
Sehore04-2021
Skills
- Customer complaint resolution
- Customer service
- MS office proficiency
- Collaborative Teamwork
- Contribute to Case Resolution
- Documentation and reporting
Languages
English
First Language
Hindi
Proficient (C2)
C2
Technical Skills
- MS Word, MS Excel, MS Power Point. MS outlook.
- Back End Tools : Internet.
- Technical Languages : C, C++, Java ,HTML and Python
- Database Languages : DBMS.
- Verbal and written communication
- Project management
- Service standard compliance
Hobbies
- Reading Books, Dancing and Travelling to new Places to explore different cultures
Timeline
Customer Service Associate
Amazon Development Centre (India) Pvt.Ltd.
06.2024 - 03.2025
High School Diploma -
St Anne's Sr Secondary School
Senior Secondary School -
St Anne's Sr Secondary School
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