Sonu Thomas
Manager
Trivandrum
Summary
Highly organized and dedicated, with a positive attitude able to handle multiple assignments. Have good interpersonal communication skills. Punctual and honest. Hardworking and motivated professional with a few years of experience and record of success in industry. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Clinical Manager
Anti-Ageing Lab by Transformance
12.2021 - 12.2023
- Company Overview: Cosmetic Clinic
- Clinic Scheduling: Oversee patient appointments, manage scheduling software, and ensure efficient use of resources and staff.
- Supply and Inventory Management: Monitor and maintain adequate stock levels of products, medical supplies, and equipment.
- Recruitment and Training: Hire, train, and support clinic staff, including estheticians, nurses, receptionists, and other medical professionals.
- Staff Scheduling: Develop and manage work schedules to ensure adequate coverage and maintain a smooth flow of daily operations.
- Performance Reviews: Conduct regular staff evaluations and provide feedback, identifying areas for improvement and professional development.
- Motivation and Team Building: Foster a positive and collaborative work environment, encouraging staff to deliver excellent service.
- Facility Maintenance: Ensure that the clinic is well-maintained, clean, and safe for both staff and clients.
- Client Communication: Address patient inquiries, concerns, and feedback promptly, ensuring a high level of patient satisfaction.
- Consultations: Oversee the consultation process, ensuring that patients are provided with accurate information about treatments, risks, and outcomes.
- Follow-up Care: Ensure that clients are contacted after treatments for follow-up and that any issues or concerns are addressed.
- Managed approximately 30 incoming calls & Emails per day from customers.
Brand Manager
THE MEDIATORS
04.2020 - 10.2021
- Company Overview: Branding and Digital marketing company
- Acts as a key contact in the absence of the CEO
- Experience as a Personal Assistant (PA) to the CEO
- Overall management of both staffs and office work
- Payroll preparation
- Assign duties to the staffs
- Performing an inventory of office supplies and order of need
- Scheduling and confirming appointments, meetings, and events
- Streamlined operations and prioritized tasks
English Teacher
Indian Public School
01.2020 - 03.2020
- Teaching English to KG-6th Standard students
- Classroom Teaching: Deliver lessons, explain concepts, and facilitate interactive activities to promote learning and engagement.
- Assess Student Progress: Monitor and assess students’ academic progress through quizzes, assignments, projects, and formal evaluations.
- Classroom Management: Maintain a positive, disciplined, and focused learning environment, managing student behavior and fostering respect.
- Emotional and Social Development: Support students’ social and emotional growth, helping them build confidence, self-esteem, and interpersonal skills.
- Individualized Attention: Offer additional support to students who may be struggling with particular concepts or require special accommodations.
- Parent Communication: Regularly communicate with parents or guardians regarding students’ academic progress, behavior, and overall well-being, and participate in parent-teacher conferences.
English and Communication Trainer
Skyline College of Aviation
07.2018 - 01.2020
- Training students in English and communication skills
- Student Evaluation and Progress Monitoring
- Advising and Mentoring
- Maintain accurate records of student attendance, grades, and performance.
- Created interactive activities to engage students and maximize learning.
- Facilitated group activities that encouraged active listening and collaboration among participants.
Education
MONTESSORI TEACHERS TRAINING - Early Childhood Education
BAMBINO
Trivandrum 01.2018 - 10.2019
Master of Arts - ENGLISH LITERATURE
Annamalai University
Kerala 06.2016 - 04.2018
Bachelor of Arts - ENGLISH LITERATURE
Kerala University
Trivandrum, India 06.2011 - 04.2014
PLUS TWO - Biology Science
St Johns Higher Secondary School
Trivandrum, India 06.2009 - 03.2011
SSLC -
St. Goretti's Higher Secondary School
Trivandrum, India 06.2008 - 03.2009
Skills
- Team Leadership
- Staff Hiring, Training and Development
- Client Relations
- Empathy and Communication
- Sales and Upselling
- Coordination and Time Management Skills
- Staff Management
- Knowledge of the Beauty and Medical Aesthetic Industry
- Patient Records Administration
- Decision Making & Problem Solving
- Negotiation Skills
- Supervisory experience
Timeline
Clinical Manager
Anti-Ageing Lab by Transformance
12.2021 - 12.2023
Brand Manager
THE MEDIATORS
04.2020 - 10.2021
English Teacher
Indian Public School
01.2020 - 03.2020
English and Communication Trainer
Skyline College of Aviation
07.2018 - 01.2020
MONTESSORI TEACHERS TRAINING - Early Childhood Education
BAMBINO
01.2018 - 10.2019
Master of Arts - ENGLISH LITERATURE
Annamalai University
06.2016 - 04.2018
Bachelor of Arts - ENGLISH LITERATURE
Kerala University
06.2011 - 04.2014
PLUS TWO - Biology Science
St Johns Higher Secondary School
06.2009 - 03.2011
SSLC -
St. Goretti's Higher Secondary School
06.2008 - 03.2009
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