Sonu Tiwari

• Solve the issue with utmost quality and within timeline to provide an amazing customer experience thus strengthening customer's belief on the brand and the product
• Anticipate what the customer will want or need in future and organizing myself around improving customer experience.

• Customer query resolution in timely manner to ensure best customer experience
• Handling customer queries on email, chats, calls etc
• Adhering to customer support guidelines to ensure correct resolution Maintaining TAT as per SLA's of the process

Create the need for smart learning and advise students/parents to buy Vedantu subscription as solution.

• Prepared training budgets for departments
• Evaluate instructor performance and the effectiveness of training programs Provide recommendation for improvements Analyze training needs to develop new training programs or modify or improve existing ones.