SONU VERMA
Summary
Self-motivated and accomplished General Accounts Ops Analyst specialized in Procure2 Pay. Significant knowledge of various software's and tools to enhance the customer experience and work proficiency
Overview
9
9
years of professional experience
Work History
Analyst Procure2 Pay- Accounts Payable
WIPRO Technologies (COE Blackstone)
06.2023 - Current
- Responsibilities: Invoice Processing, Payment Processing, PO and Non-PO, Managing Service Now Tickets, Cross Training, Managing Refunds and MT199 requests
- Tools & Technologies used: SAP, Oracle, WSS, Coupa, Scan One
- My responsibilities in detail are:
- Work experience in handling Helpdesk enquiries as per business requirement
- Managed the accurate and timely processing of invoices per month for large, multi-site organizations of PO and NON-PO invoices
- Preparation of different reports according to the client and Working on all the queries related to the vendor in the generic mailbox
- Working in Business excellence team on various requests
Senior Accounting Ops Analyst- Accounts Payable
Accenture Solutions Pvt Ltd, Gurgaon
07.2019 - 06.2024
- Responsibilities: Invoice Processing, Payment Processing, PO and Non-PO, Freight Invoice, Quality Check, Cross Training, Utility Handling
- Tools & Technologies used: SAP using transaction codes like ME23N, FB03, XK03, MIRO, F-44, MR8M, FB60, F808, Queries related to payment, PO, and Non-PO Invoices
- Only resource to handle Utility Invoices and maintaining the Utility tracker, Email handling
- My responsibilities in detail are:
- Handling Utility Invoices and maintaining tracker
- Work experience in handling Helpdesk enquiries as per business requirement
- Training and guiding the team with team new updates
- Managed the accurate and timely processing of invoices per month for large, multi-site organizations of PO and NON-PO invoices
- Processing3 Way match and2way match PO invoices
- Compensating and analysing the documents using SAP tool F-44 and FBL1N
- Preparation of different reports according to the client and Working on all the queries related to the vendor in the generic mailbox
Senior Customer Service Executive
Concentrix Daksh Pvt Ltd.
11.2018 - 07.2019
- Client: Uber Priority U.S
- Responsibilities: Receiving queries on email and chat, Payment (credit) processing
- Tools & Technologies used: BLISS and excel
- My responsibilities include in detail:
- Preparing D-Sat analysis along with the previous Credit and Debit reports
- Looking after other Lob’s like Uber EATS, Uber Rider accounts, Uber Driver accounts, Uber Deliveries, ASR
Customer Service Executive (Payments Specific)
Teleperformance India Pvt. Ltd.
01.2016 - 11.2018
- Responsibilities: D-Sat Analysis of Tickets, emails, Issuing Credits, Cross Training with New Joiners
- Tools & Technologies used: BLISS software
- Description: Management tool and my responsibilities include in detail are:
- Cross-checking of Accounts of Driver partners and Riders, Issuing of credits if valid
- Consistently maintained accuracy in terms of C-Sat and accuracy
- Oversaw the timely, response on tickets and emails
- Reporting the SLA (Service Level Agreements) reports according to the targets of the client
Education
MBA - Finance and Accountancy
Ch. Charan Singh University
Meerut01.2022
B.SC - undefined
Janardan Rai Nagar Rajasthan Vidyapeeth
01.2016
Skills
- Oracle – Payment processing and Payment Confirmation Supplier data and Supplier track of PO’s
- Scan One – Tracking Invoices in system
- Coupa- Invoice Status/Payment acknowledgement/Supplier Data and Reports
- SAP- Invoice processing, Invoice matching, Credit Processing, Vendor master data, PO and requisition
- Service Now (SNOW) - Managing tickets and requests, generating tickets and responding to them
- WSS (Wall Street Suite)- Reporting Cash Transaction Report and Bank Transaction Report and providing Payment Fed Reference/confirmation to suppliers
Accomplishments
Received extra miler award in Accenture
Received best quality award in Concentrix
Received best CSAT scorer while working in Teleperformance
Hobbies
Playing cricket on weekend
Love watching test cricket
Surfing on internet, deep researcher
Languages
English
Upper intermediate (B2)
Timeline
Analyst Procure2 Pay- Accounts Payable
WIPRO Technologies (COE Blackstone)
06.2023 - Current
Senior Accounting Ops Analyst- Accounts Payable
Accenture Solutions Pvt Ltd, Gurgaon
07.2019 - 06.2024
Senior Customer Service Executive
Concentrix Daksh Pvt Ltd.
11.2018 - 07.2019
Customer Service Executive (Payments Specific)
Teleperformance India Pvt. Ltd.
01.2016 - 11.2018
MBA - Finance and Accountancy
Ch. Charan Singh University
B.SC - undefined
Janardan Rai Nagar Rajasthan Vidyapeeth
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