SONY A
Bangalore
Summary
Willing to work as a key player in a challenging environment and intending to build my career with committed and dedicated people, which will help me to explore myself fully and realize my potentials.
Overview
2
2
years of professional experience
Work History
Senior Representative
Worked with Concentric Services India Pvt. Ltd. for Avalon Process
Bangalore
06.2021 - 06.2023
- Senior Representative, operations for Avalon Process at Concentric Services India Pvt. Ltd.
Sr. Representative Work Profile:
• Managing IT Infrastructure Services in Unix/Linux& Windows and Applications Production Support.
• Work on ITIL concepts like (Incident management, Change management and Problem management)
• Supporting 24/7 to the client to various servers like Dev, UAT and Prod servers
• Excellent in interacting with vendors, understanding the technology/Product lifecycle, following end-of-life and Providing recommendations for changes.
• Having knowledge of the ITIL service management best practices including incident management, and change management.
• Using the Splunk monitoring tool to search performance and distributed search framework.
• Attended SRT for high-severity incidents (Sev 1/2). Providing Root Cause Analysis and defining Action items accordingly.
• Coordinated with the concern team, backup team, network team to resolve problems related to Exchange Issues.
• Linux Administration, System performance, User management, disk space management, Scheduling Jobs & coordinating with DBA in production environment
• Hands on Experience in Reboot Activity where we will reboot the VM's batch wise through html script
• Having working experience in ticketing Tools Remedy and Service now.
• Working on Tickets as per SLA basis to meet customer requirements.
• User and group Management & Administration on Linux Servers.
• Creating and maintaining support documentation & checklist and knowledge base repository.
Junior Administrator
Provide technical support for level-one escalation issues related to web-hosting issues.
Mangalore
03.2021 - 04.2021
- Handled email and chats to assist customers related to webhosting issues where we troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
Education
Master of Computer Applications -
Jain University
Bangalore01-2024
Bachelor of Computer Applications -
SGT College
Ballari10-2020
PCMB
Nalanda INDP PU College
Ballari05-2017
SSLC -
St Joseph's Girls High School
Ballari06-2015
Skills
DevOps
Cloud Computing
AWS (Amazon Web services), Microsoft Azure
Continuous Integration tool
Jenkins
Containerization tool
Docker, AWS ECS, EKS, Kubernetes
Operating System
Linux, Windows
Scripting
bash, shell
Languages
Java, Python
Version Control System
Git, GitHub, GitHub Actions
Personal Information
- Father's Name: GOVINDA A
- Mother's Name: VASANTHA A
- Date of Birth: 05/28/99
- Gender: FEMALE
- Nationality: INDIAN
- Religion: HINDU
Hobbies and Interests
- Learning New Things, Reading Books, Cooking, Travelling
Languages
English
First Language
Kannada
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Marathi
Proficient (C2)
C2
Timeline
Senior Representative
Worked with Concentric Services India Pvt. Ltd. for Avalon Process
06.2021 - 06.2023
Junior Administrator
Provide technical support for level-one escalation issues related to web-hosting issues.
03.2021 - 04.2021
Master of Computer Applications -
Jain University
Bachelor of Computer Applications -
SGT College
PCMB
Nalanda INDP PU College
SSLC -
St Joseph's Girls High School
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