Sony Philip
Specialist - Cloud infrastructure
Dombivli
Summary
A highly motivated individual with effective communication skills and Interpersonal skills. Seeking professional opportunities in Systems/IT with a passion and aptitude for undertaking challenging assignments. Proven ability to diagnose and troubleshoot, learn quickly and apply to any new technologies and products.
Overview
18
18
years of professional experience
Work History
Specialist-System management
LTI Mindtree Limited
05.2022 - Current
Senior Technical Consultant
Sonata Software Limited
06.2020 - 04.2022
Senior Technical Consultant
Wipro Limited
04.2016 - 04.2020
Senior Process Associates
Lester InfoServices Pvt. Ltd.
03.2015 - 03.2016
Sr. Customer Support Executive
Home Theater Stores Pvt. Ltd.
01.2013 - 12.2014
Sr Technical Consultant
Katalyst Business Solution. Pvt. Ltd.
08.2011 - 11.2012
Sr. Technical Support
Convergys India Services Pvt. Ltd.
05.2006 - 05.2010
Education
Second Year B.A - Arts
N.G.Acharya College
Chembur, India 04.2001 -
Higher Secondary Certificate -
Vidya Mandir School
Vikhroli 04.2001 -
Secondary School Certificate -
Vidya Mandir School
Vikhroli 04.2001 -
Skills
Microsoft Windows Operating System
undefinedProfessional Efficiencies
- Capable of providing outstanding customer services.
- Efficient to build a good relationship with Customers/Clients.
- Adapting expertise with the changing environment.
- Able to prioritize tasks and workloads in order of importance.
- Strong decision making and problem solving skills.
- Able to motivate and lead others in a team environment.
- To establish business ties with existing and new clients
Technical Work Experiences
- LTI Mindtree Limited, Specialist-System management, 05/01/22, Present
- Sonata Software Limited, Senior Technical Consultant, 06/01/20, 04/01/22
- Wipro Limited, Senior Technical Consultant, 04/01/16, 04/01/20
- Lester InfoServices Pvt. Ltd., Senior Process Associates, 03/01/15, 03/01/16
Semi Technical Work Experiences
- Home Theater Stores Pvt. Ltd., Sr. Customer Support Executive, 01/01/13, 12/01/14
- Katalyst Business Solution. Pvt. Ltd., Sr Technical Consultant, 08/01/11, 11/01/12
- Convergys India Services Pvt. Ltd., Sr. Technical Support, 05/01/06, 05/01/10
Education Profile
- B.A, Maharashtra State Board, 1990/91
- 12th (H.S.C), Maharashtra State Board, 1987/88
- 10th (S.S.C), Maharashtra State Board, 1985/86
Roles And Responsibilities
Microsoft SharePoint Online, OneDrive for Business, Microsoft Teams and Office365
Providing Technical support for Office365 customers from APAC, EMEA and US Region for technical
Provide in-depth investigation, analysis and timely resolution of customer issues and problems
& provide clear well documented description of problems that require technical fix.
Work on reproducing the issue for faster and correct resolution.
Performing research for the unresolved issues and updating the team members thru knowledge Sharing.
Using PowerShell Commands and PowerShell Scripts.
Following up with end users for unresolved issues and service Interruption issues and make sure that the issue is resolved for the end users.
Knowledge of Architecture features and limitations of Microsoft SharePoint.
Setting up different kinds of Sites (Team Site, Group Site, Site collection) & Sub-Sites.
Setting up different level of Permissions, Security Groups, External Sharing for the SharePoint
Site, SharePoint Document Libraries and SharePoint Lists.
Also working on eDiscovery hold policy, Office365 Compliance, Audit Logs, SharePoint Apps, Office Online, Public Sites.
Work on reproducing the issue for faster and correct resolution.
Manage meetings, including meeting policies, configurations, and conference bridges.
Manage voice, including calling policies and phone number inventory and assignment.
Manage messaging, including messaging policies.
Manage all org-wide settings, teams upgrade, and Teams client settings.
Management supported via PowerShell, team management in the Teams admin center.
Connecting with the internal Microsoft team to escalate the issue which needs the involvement of the Escalated engineers.
Using PowerShell Commands and PowerShell Scripts thru SharePoint Online Management Shell
Assigning Secondary Administrator for users and increasing the storage space of OneDrive using PowerShell command.
Deploying PowerShell script for bulk changes in OneDrive for all users.
Installing Next Generation Sync Client (NGSC) on the system for mapping OneDrive account on the computer to access files from the document library.
Troubleshooting sync issues in OneDrive from computer to web version and vice versa.
Sharing the files & folders in OneDrive within the organization and outside the organization
(External users) with appropriate permission levels.
Educating end users about the design limitations and the advantages of online Storage in
OneDrive and its effective usage in organization for sharing and editing.
Helping users to install and activate Office365 on the system using different methods (Click2
Run, Volume License, Office Deployment Tool)
Disclaimer
I hereby declare that the above written are true to the best of my knowledge and belief.
Timeline
Specialist-System management
LTI Mindtree Limited
05.2022 - Current
Senior Technical Consultant
Sonata Software Limited
06.2020 - 04.2022
Senior Technical Consultant
Wipro Limited
04.2016 - 04.2020
Senior Process Associates
Lester InfoServices Pvt. Ltd.
03.2015 - 03.2016
Sr. Customer Support Executive
Home Theater Stores Pvt. Ltd.
01.2013 - 12.2014
Sr Technical Consultant
Katalyst Business Solution. Pvt. Ltd.
08.2011 - 11.2012
Sr. Technical Support
Convergys India Services Pvt. Ltd.
05.2006 - 05.2010
Second Year B.A - Arts
N.G.Acharya College
04.2001 -
Higher Secondary Certificate -
Vidya Mandir School
04.2001 -
Secondary School Certificate -
Vidya Mandir School
04.2001 -
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