Summary
Overview
Work History
Education
Skills
Certification
Publications
Volunteer Experience
Timeline
Generic

Sony Surajwancy

Human Resource
Greater Noida,Uttar Pradesh

Summary

Dedicated MBA candidate specializing in Human Resources with one year of customer service experience at Tech Mahindra E-Services. Proficient in addressing customer queries, delivering efficient solutions, and enhancing client satisfaction in a dynamic work environment. Demonstrates strong comprehension of HR functions, employee engagement, and talent management, with a keen interest in utilizing business analytics to drive data-informed HR strategies. Possesses excellent communication, problem-solving, and interpersonal skills, coupled with a proactive approach to continuous learning and professional development.

Overview

6
6
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Tech Mahindra
Pune
03.2021 - 08.2021
  • In a role as a Customer Service Executive at Tech Mahindra, responsibilities involved addressing customer queries, resolving issues, and providing support through various communication channels
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

MBA - Human Resources Management

Sharda University
Greater Noida, India
08.2021 - Current

BBA - Entrepreneurship And Innovation

Ajeenkya DY Patil University
Pune, India
08.2021 - 06.2024

Skills

  • Communication

  • Problem resolution

  • Time management

  • Adaptability and flexibility

  • Leadership

  • Team collaboration

  • Problem-solving

  • Communication

Certification

Human Resources Certification, Amcegrade (IIM Ahmedabad), 06/23 - 08/23, Participated in HR policy review and revision, providing input on language clarity and alignment with current practices. Got exposure to HR policy management and the importance of clear communication.

Publications

A Study on Impact of Globalization in Small Businesses, International Journals of Scientific Research in Engineering and Management (IJSREM), 05/24, This study investigates the multifaceted effects of globalization on small businesses. Globalization presents both challenges and opportunities for these businesses, and my research delves into how they can adapt and thrive in this interconnected world.

Volunteer Experience

• I worked as a team leader for a social project at an orphanage (Matruchayya Balak Ashram) where I demonstrated strong leadership and organizational skills in overseeing a dedicated group of volunteers. I was responsible for coordinating and delegating tasks, ensuring the smooth execution of various initiatives aimed at enhancing the well-being of the orphanage residents. This role required effective communication and collaboration, both within the team and with the orphanage staff, to align efforts with the needs of the community.

• Actively engaged in co-curricular activities throughout my college journey, I demonstrated a

commitment to holistic development and a well-rounded skill set.

Timeline

MBA - Human Resources Management

Sharda University
08.2021 - Current

BBA - Entrepreneurship And Innovation

Ajeenkya DY Patil University
08.2021 - 06.2024

Customer Service Representative

Tech Mahindra
03.2021 - 08.2021
Sony SurajwancyHuman Resource