Sonya McIntosh
Seymour
Summary
Developed leadership and operational skills in customer-focused retail environment, looking to transition into new field. Expertise in team management and delivering exceptional customer service. Aiming to leverage these transferrable skills to drive success in fresh professional setting.
Overview
26
26
years of professional experience
Work History
Vision Center Manager
Walmart
07.2021 - 12.2024
- Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
- Recruited hired, and trained new team members, instilling a strong commitment to customer satisfaction from day one.
- Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
Apparel Team Lead
Walmart
10.2014 - 07.2021
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
- Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Zone Merchandise Supervisor
Walmart
02.1999 - 10.2015
- Established clear lines of communication between store teams, ensuring seamless operations and collaboration towards common goals.
- Maintained an organized backroom area for efficient inventory control and product accessibility during replenishment activities.
- Coordinated seasonal merchandise transitions to ensure timely execution and optimal sales opportunities.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
GED -
Seymour Christian Academy
Seymour, INSkills
- Scheduling coordination
- Insurance processing
- Appointment scheduling
- Customer service
- Professional and courteous
- Staff management
Timeline
Vision Center Manager
Walmart
07.2021 - 12.2024
Apparel Team Lead
Walmart
10.2014 - 07.2021
Zone Merchandise Supervisor
Walmart
02.1999 - 10.2015
GED -
Seymour Christian Academy
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