Sonya Poonacha
Doddabommasandra
Summary
Accomplished Deputy Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
Work History
Deputy Manager - Order Processing and Customer Service and Sales
Leuze Electronic Pvt Ltd
08.2021 - Current
- Processed customer orders utilizing SAP accounting/CRM systems
- Created vendor purchase orders
- Reviewed open quotes for timely order placement and communicate changes with the sales Team when applicable
- Resolved customer inquiries related to order processing in a timely manner
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability
- Communicated with vendors regarding product availability and delivery timelines
- Responded to customer inquiries via incoming calls and emails, and built trusting relationships with customers
- Collaborated closely with warehouse staff to ensure timely shipment of products
- Analysed customer feedback to inform product improvements or new offerings
- Responsible for inventory Control
- Prepared weekly sales reports, providing detailed analysis of sales performance against targets
- Provided training and guidance to junior sales staff on customer service practices and procedures
- Coordinated with other departments to ensure timely delivery of products or services to customers
- Created marketing materials such as brochures, flyers, emails for promotional activities
- Participated in trade shows and industry events to promote company's products and services
- Analysed customer feedback surveys to identify areas for improvement in product quality or customer service processes
- Collaborated with marketing team members on various projects such as Email campaigns, Article Posting In Social Media.
Order Management Executive
GE Healthcare
05.2018 - 07.2021
- Ensure compliance with all company and business policies and administer all open sales orders and ensure appropriate order flow
- On-boarded new customers to ordering platform
- Manage all communication with all sales department orders and process all customer orders
- Follow established processes to accept or reject customer purchase orders based on contractual requirements, internal policy, and business feasibility
- Communicate with customer for any additional information required or modifications to purchase orders
- Ability to multi task to balance multiple requests without losing sight of overall objectives and deadlines
- Verify all order lines and prepare order reports on an everyday basis
- Continually praised for speedy response time and clear communication skills to internal Stake Holders
- Processed purchase orders using SFDC.
Accounts Receivable (AR) Specialist
GE Healthcare
05.2015 - 06.2018
- Addressing any customer issues or queries regarding collections, application of customer payments, accounts adjustments or settlement
- Reduced aged receivables, created spreadsheets to enhance tracking of receivables, followed up on open accounts and negotiated with clients during collection calls
- Handled disputes arising in AR
- Placed phones calls to customers to remind them of payments and account balance
- Prepare delinquent account reports for management
- Collect overdue balances in timely manner ensuring queries resolved in prompt manner
- Responsible for the escalation of any customer issues to management
- Build and maintain good working relationships across departments and with customers to ensure the highest levels of customer service are provided
- Initiate ideas and seize opportunities to drive reduction in DSO
- Guide team to reduce AR ageing and optimize collections
- Handling quality disputes - concerning the quality of products or services, Invoice billed but the material not sighted to Customer, ensuring billed and delivered is correct.
- Performed targeted collections on past due accounts aged over 90days.
- Improved accounts receivable efficiency by streamlining payment processing and invoice management.
Sales Coordinator
GE Capital (Hospital Equipment Finance)
03.2011 - 05.2015
- Responsible for supporting the company Sales Team and ensuring the tools, support and resources are provided.
- Ensuring KYC, Application forms, Financials, banking and other essential documents are present in the file of customer before proposing the deal to risk team
- Supporting the operations in getting the appropriate and valid KYC and other documents required for funding the deal
- Supporting sales team in achieving their targets during quarter ends
- Responding to risk and operations queries via phone, e-mail
- Supporting credit team in preparing sanction letters as per the format given by risk
- Supporting the field sales team.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
MIS Executive
Symbiosis Private Limited (Recruitment firm)
11.2010 - 03.2011
- Conduct audits weekly & share feedback with Recruiters
- Work with the Director to develop/implement action plans to achieve desired performance levels
- Recruiters’ performance Appraisal (Offers and Joined)
- Taking care are of HELP DESK requests and solving their queries
- Preparing Client wise requirement report and ISO report
- Posting the jobs in portals
- Understanding the JD and Skills of Clients requirements and allocating the requirements to the team
- Ensuring all the Clients requirements are fulfilled
- Planning and reviewing the recruiter’s performance
- Preparing performance reports such as daily, weekly, monthly, and quarterly reports of Team.
Education
BBA -
Cauvery College
Kodagu11.2010
Skills
- Take ownership and deliver against both personal and team goals
- Hard Working, and Sincere Good decision making and analytical skills
- Able to handle people in a very efficient way
- Strong communication and interpersonal skills
- Confidence to deliver even under doubting condition
- Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Languages
English, Kannada, Hindi, Malayalam, and Coorgi
Personal Information
- Father's Name: Poonacha K.K
- Date of Birth: 03/18
- Marital Status: Married
Educationalrecords
Bachelor's Degree in Business management (B.B.M), Cauvery Degree College, Mangalore University
Hobbies and Interests
Listening to Music, Reading Books.
Disclaimer
I hereby declare that the above stated are true to the best of my knowledge and belief.
Timeline
Deputy Manager - Order Processing and Customer Service and Sales
Leuze Electronic Pvt Ltd
08.2021 - Current
Order Management Executive
GE Healthcare
05.2018 - 07.2021
Accounts Receivable (AR) Specialist
GE Healthcare
05.2015 - 06.2018
Sales Coordinator
GE Capital (Hospital Equipment Finance)
03.2011 - 05.2015
MIS Executive
Symbiosis Private Limited (Recruitment firm)
11.2010 - 03.2011
BBA -
Cauvery College
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