Sonymol Xavier
Bangalore
Summary
To work in an esteemed organization to improve my skills and abilities Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Iqoniqe consultancy PVT LTD
Bangalore
05.2024 - Current
- Developed sales strategies.
- Exceeded performance goals by X% through effective motivation and coaching, leading to increased customer retention and positive feedback.
- Maintain positive customer relations, handle customer queries, and address customer grievances.
- Set revenue goals and sales targets.
- Manage and keep track of inventory requirements.
- Help with the hiring and training of new team members.
- Create social media campaigns and email marketing templates to increase sales.
- Discover new leads and market trends.
- Create and deliver thorough sales reports.
Exam Invigilator
IDP education India PVT LTD
Bangalore
01.2022 - 11.2023
- Ensured students abided by rules of the examination hall and practiced correct exam conditions.
- Supervised students throughout the examination to deter cheating.
- Communicated with other invigilators on possible student malpractice and reported it to the examination body.
- Conducted computer-based exams and assigned students login instructions to establish smooth procedures, monitoring all angles.
- Set up equipment, distributed examination documents, and outlined procedures to prepare and provide instructions to students in the venue.
- Conducted roll call to check and monitor attendance, determining and recording punctuality and absences.
- Briefed candidates regarding rules to enforce no talking inside examination room and focus on exams.
- Expertise in verifying Passport and Valid document to prevent fraudulent and imposters.
Customer Service Executive
Maxworth Electronics PVT LTD
Bangalore
01.2018 - 12.2021
- Taking care of the Bangalore International Airport IT support.
- Keeping track of all the support staff data and rostering them.
- Made sure all the set parameters in the line of work were met by the staff.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Received and actioned feedback politely and professionally, going the extra mile to deliver positive customer outcomes.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
- Delivered top-quality live chat and email services, using diplomatic communication and attention to detail to resolve inquiries.
Education
Bachelor of Business Administration - Diploma in Aviation And Hospitality
ECR AVIATION ACADEMY
Mangalore University05-2017
HSE -
Board of Higher Secondary, Kerala
Alappuzha03-2014
S. S. L. C -
Board of Public Examination, Kerala
Alappuzha03-2012
Skills
- Team Performance Management
- Teamwork and Collaboration
- Customer Service
- Invigilation
- Adaptability and Flexibility
- Incident Reporting
- Schedule Management
- Attendance Management
- Creative Strategies
- Performance Assessments
- Active Listening
Hobbies and Interests
- Travelling
- Listening to music
- Drawing
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Kannada
Beginner
A1
Certification
- Completed AVSEC Training
- Diploma in aviation & Hospitality
- IELTS minor consent Training
- Cyber security Training
- IELTS Test conducting Training
- Primary network issues resolving Training
Disclaimer
In the view of the above report, I request you to kind enough to give me an opportunity to serve in your esteemed organization in the capacity mentioned above. For which act of kindness I shall be a very thankful and grateful to you I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief.
Timeline
Team Leader
Iqoniqe consultancy PVT LTD
05.2024 - Current
Exam Invigilator
IDP education India PVT LTD
01.2022 - 11.2023
Customer Service Executive
Maxworth Electronics PVT LTD
01.2018 - 12.2021
Bachelor of Business Administration - Diploma in Aviation And Hospitality
ECR AVIATION ACADEMY
HSE -
Board of Higher Secondary, Kerala
S. S. L. C -
Board of Public Examination, Kerala
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