SONY S. PASSI

Cloud & Digital Transformation:

• Drive enterprise cloud adoption across AWS, GCP, Microsoft Cloud, and NTT-Netmagic, spearheading digital transformation.
• Design and implement tailored cloud strategies, successfully closing high-value strategic deals with CXOs.
• Boost the company's online presence by developing and executing comprehensive digital marketing strategies.
• Coordinate with the IT department to upgrade cybersecurity measures, safeguarding critical company data.

Business Development & Sales Leadership

• Identify and convert new leads while strengthening client retention and satisfaction.
• Deliver impactful presentations, negotiate complex contracts, and lead end-to-end sales cycles.
• Conduct in-depth market and competitor analysis to identify new business opportunities and inform strategic decisions.

Operational Excellence & Process Improvement

• Champion the adoption of new software tools that streamline workflows across multiple departments.
• Optimize inventory management, significantly minimizing waste and reducing costs.
• Streamline project delivery processes, leading to significant reductions in completion times.
• Lead quality assurance efforts, consistently maintaining high standards for all products and services.
• Analyze sales data to identify trends and adjust marketing strategies effectively.

Team Leadership & Customer Focus

• Implement new training programs for staff, resulting in higher employee retention rates and improved overall performance.
• Enhance customer satisfaction through timely and accurate issue resolution, proactive problem-solving, and efficient complaint resolution.
• Implement a customer feedback system to inform and guide product development.
• Collaborate effectively with cross-functional teams to achieve project goals on time and within budget.

Sustainability Initiative

• Initiate a sustainability program, successfully reducing the company's environmental impact.

Sales Leadership & Operational Excellence

• Managed and coached a 14-member international sales team, successfully targeting the US and Canadian markets.
• Delivered consistent year-over-year growth through strategic client acquisition and robust lead nurturing initiatives.
• Oversaw comprehensive project delivery, effectively hosting client video conferences and ensuring strict SLA compliance.
• Resolved complex hosting, domain, and VPN-related issues through seamless coordination with the technical team.

Sales and Business Development Achievements

• Significantly increased conversion rates from traditional VPS/Dedicated servers to advanced Cloud solutions by adopting a consultative sales approach. This involved understanding client needs in depth and demonstrating how cloud technology could optimize their operations, ultimately leading to substantial revenue growth and client satisfaction.
• Successfully negotiated numerous international B2B deals, directly contributing to a 25% growth in new business revenue. My strategic negotiation skills and ability to build strong relationships with global clients were instrumental in expanding our market reach and securing lucrative partnerships.
• Managed a diverse portfolio of hosting and migration services, including shared hosting, reseller hosting, email solutions, and complex enterprise cloud migrations. This comprehensive oversight ensured seamless transitions for clients, reliable service delivery across various platforms, and robust support for their critical online infrastructures.

Strategic Sales Leadership & Customer Success

• Pioneered and executed comprehensive CRM strategies that were instrumental in significantly boosting client retention and cultivating enduring brand loyalty across critical enterprise accounts. This involved not just implementing systems, but also deep analysis of customer journeys, proactive engagement initiatives, and personalized relationship management, all designed to maximize long-term client value and foster strong, lasting partnerships.
• Successfully sold a complete suite of end-to-end cloud hosting solutions, demonstrating extensive expertise across diverse client needs. This included highly specialized offerings like SAP HANA/Non-HANA cloud environments, ensuring high-performance for mission-critical applications; robust SSL certificates for secure data transmission; flexible Virtual Private Servers (VPS) for scalable infrastructure; and advanced network security solutions to safeguard client assets. My ability to tailor these complex solutions directly addressed specific business challenges, driving substantial value for clients.
• Mentored and empowered support teams, fostering a culture of excellence in customer service and elevating overall operational efficiency. This crucial leadership involved not only direct guidance but also meticulously managing ticketing SLAs to ensure timely and efficient issue resolution, minimizing client downtime and frustration. These efforts directly contributed to consistently high levels of customer satisfaction, building strong client relationships, and enhancing the company's reputation for reliable service.

Sales Leadership & Revenue Growth

• Trained and effectively led a high-performing team of over 5 sales executives, consistently guiding them to exceed their monthly targets. This involved developing targeted training programs, implementing effective coaching methodologies, and providing continuous performance management, ultimately fostering a driven and results-oriented sales environment.
• Strategically managed the entire customer acquisition lifecycle, from the initial stages of lead generation through to delivering compelling and persuasive dealership presentations. My comprehensive approach ensured a robust sales pipeline and maximized the conversion of qualified prospects into loyal Volkswagen customers.
• Played a pivotal role in directly driving significant revenue generation for Volkswagen's Pune dealership. Through effective sales strategies, team leadership, and a focus on customer satisfaction, I substantially contributed to the dealership's financial success and strengthened its market position within the region.