SOORAJ DASAN
Senior Logistics Coordinator
Dubai Internet City
Summary
Dedicated and experienced Customer Support Officer with a proven track record of providing exceptional service to clients. Skilled in quickly identifying and resolving customer issues, maintaining high customer satisfaction levels, and building strong relationships with clients. Proficient in utilizing various CRM systems and communication channels to effectively address customer needs. Excellent problem-solving abilities, strong attention to detail, and ability to work well under pressure in a fast-paced environment. A team player with excellent communication skills and a passion for delivering top-notch customer support.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Senior Logistics Coordinator
Flyjac Logistics Pvt Ltd
08.2017 - 12.2024
- Managed a team of 15+ customer support representatives to ensure timely resolution of customer inquiries and issues.
- Developed and implemented training programs to enhance the skills and knowledge of the customer support team.
- Analyzed customer feedback and trends to identify areas for improvement and implement strategic solutions.
- Acted as a liaison between customers and other departments to facilitate seamless communication and resolution of complex issues.
- Monitoring & coordinating with the billing team. Identified, analyzed, and resolved billing discrepancies in a timely manner, Reviewing customer contracts for accuracy prior to processing invoices & researched unpaid invoices and worked with customers to resolve disputes.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining cost efficiency.
- Managed end to end process, including ,contract negotiation, purchase orders, and invoice processing.
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Analyzing Job profitability report. Handling DAP,DDP enquiries from overseas agent.
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Top Clients handled Siemens Healthcare, Eveready Industries, Samsung India Electronics, Flipkart India Pvt Ltd, SMS Group India, DUCAB (Dubai Cable Company Pvt Ltd).
Education
Diploma in Supply Chain Management
NMIMS University
05-2023
MBA Finance
ICFAI University
12-2021
B.Com (Honours) Accounting And Finance
Calcutta University
04.2001 -
Skills
Proficient with Ms office
Strong Coordination skills
Digital literacy
Adaptable
Good Interpersonal skills
Strong leadership skills
Accountability
Multi tasker
Timeline
Senior Logistics Coordinator
Flyjac Logistics Pvt Ltd
08.2017 - 12.2024
B.Com (Honours) Accounting And Finance
Calcutta University
04.2001 -
Diploma in Supply Chain Management
NMIMS University
MBA Finance
ICFAI University
Similar Profiles
SOORAJ DASANSOORAJ DASAN
Senior Logistics Officer at FLYJAC LOGISTICS PVT LTDSenior Logistics Officer at FLYJAC LOGISTICS PVT LTD
Nilesh DhobleNilesh Dhoble
Key Account Manager at Flyjac Logistics Pvt LtdKey Account Manager at Flyjac Logistics Pvt Ltd
Venkata Sridhar PonnaluriVenkata Sridhar Ponnaluri
Manager (Finance and Accounts) at Flyjac Logistics Pvt. Ltd.Manager (Finance and Accounts) at Flyjac Logistics Pvt. Ltd.