Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
Certification
Timeline
SOORAJ KUMAR

SOORAJ KUMAR

Lucknow

Summary

As a self-motivated individual who thrives on new challenges and learning curves, I am seeking employment in an environment that fosters growth and embraces change. My objective is to achieve professional excellence through continuous learning and improvement.

As a results-driven key account manager, I bring cross-functional expertise in sales forecasting and analysis, sell-in and sell-thru strategies, as well as design and production. I have a proven track record of creating brand awareness, analyzing data, and implementing projects that positively impact organizational goals.

I excel at identifying challenging areas and implementing effective corrective measures. Recognized by executive management, I am known for being a dependable leader who contributes as a team player. I have a passion for coaching and developing colleagues, and I am skilled at interfacing with professionals at all levels.

With a focus on driving business growth and achieving outstanding results, I am ready to make a significant impact in a dynamic and forward-thinking organization.

Overview

16
16

Years of professional experience.

1
1
Certification

Work History

Senior Key Account Manager

Reliance jio Info Comm. Ltd
Lucknow
09.2022 - Current
  • Acquiring customers and achieving the targets set for the allocated accounts. This will involve building a thorough understanding of the customer's needs and requirements, and leveraging that knowledge to develop and deliver customized solutions that meet their business objectives.
  • Playing an integral part in generating new sales, identifying opportunities for growth, and building long-lasting relationships with customers. This will involve developing and maintaining a strong network of contacts within the industry, as well as staying up-to-date with the latest trends and developments in the market.
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. This will involve proactive outreach, effective communication, and a focus on delivering value to the customer at every step of the relationship.
  • Collaborating with the solution team to provide the products and services that meet the customer's needs. This will involve working closely with cross-functional teams to ensure timely delivery and execution of projects, as well as providing ongoing support to the customer as needed.
  • Following internal processes and procedures to ensure that the end-to-end cycle of customer service is streamlined and efficient. This includes managing and monitoring metrics related to account performance and customer satisfaction, identifying areas for improvement, and implementing solutions to address any issues.
  • Learning and educating customers about cloud and SaaS selling. You will be expected to have a strong understanding of the cloud and SaaS landscapes, as well as the ability to effectively communicate the value proposition of these solutions to customers.
  • Creating customer profiles for each account assigned to you, gathering information about the customer's needs, preferences, and pain points, as well as identifying opportunities for cross-selling and upselling.
  • Building and nurturing account-focused relationships will be a key part of your job responsibilities. You will be expected to develop strong relationships with customers, understand their business needs, and identify opportunities for growth and expansion. This will involve proactive outreach, effective communication, and a focus on delivering value to the customer at every step of the relationship.

National Key Account Manager

Vodafone Idea Ltd
Lucknow
07.2019 - 09.2022
  • National and Global Account ( UP-East)
  • Responsibilities (Mobility and Non Mobility – FLX, Cloud, Integrated IOT and Cloud Telephony Product)
  • Set and monitor sales targets for HQ and NHQ Account revenue and Sales forecast.
  • Network with key customers to identify and address specific needs
  • Develop and maintain relationships with customers to ensure long-term success
  • Act as the liaison between customers and internal teams ensuring clients’ requirements are met
  • Identify and attract prospective strategic customers
  • Ensure brand consistency
  • Negotiate contracts
  • Collect and analyze sales data and trends
  • Maintain high customer satisfaction ratings, according to company standards
  • Liaise with Sales and Marketing departments to set and implement strategies for new products
  • Stay up-to-date with internal and external developments and suggest new ways to increase revenue.
  • Identify new opportunities to accounts and track to qualify stage.
  • Cross sale non mobility product to increase ARPA of account.

Senior Manager

Rediff
07.2017 - 07.2019
  • Enterprises Business unit
  • Account mapping & management and analyzing the assessment revenue potential in business opportunities
  • Developing parameters for key accounts.
  • Manage Customer cloud mails solution and taken care End to End process of web mail solution.
  • Managing yearly revenue approx 2cr and maintain the business growth month on month.
  • Strategizing the short-term business directions of the territory to ensure maximum profitability.
  • Ensuring maximize and generate more delight customer to capture optimum market share.
  • Analyzing business potential, conceptualizing & executing strategies to drive sales, augmenting turnover and achieving desired targets.
  • Monitoring competitor activities and devise effective counter measures.
  • Responsible for the achievement of the cloud email hosting through Business Associate
  • (Channel sales) and Direct Sales Team (BDE).
  • Coordinating with the back end support functions viz
  • Post-Sales Technical support, customer support, billing and other functions to provide better services
  • Keep track of customers changing needs to facilitate the innovation & development of the new customer management processes & systems in coordination with the National Head.
  • Stop the churn by taking regular follow up from the retain team and satisfying the customers.

Enterprises Accounts Manager

Idea Cellular Limited, Idea Enterprises Services
03.2015 - 07.2017
  • Enterprises Business Unit
  • Responsible for the achievement of the customer acquisition through corporate sales Associate channel.(channel sales) and Direct Sales Team ( BDE)
  • Supervise a team of Direct Sales Officers & Associates and allocate sales target to them.
  • Supervise a team of 32 off roll and 4 on roll employees to achieve allocated sales target to them.
  • Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.
  • Coordinating with the back end support functions viz
  • Post-Sales Technical support, customer support, billing and other functions.
  • Keep track of customers changing needs to facilitate the innovation & development of the new customer management processes & systems in coordination with the Zonal Sales Manager.
  • Identify the opportunities, in coordination with the Zonal Sales Manager, to use the clients to get new leads & customers through pyramid marketing to sell to their customers for mutual benefits & implement the same.
  • Stop the churn by taking regular follow up from the retain team and satisfying the customers.

Group Store Manager – Banded, Deputy Manager

Tata Tele Services Ltd
Ahmadabad
09.2014 - 03.2015
  • Responsible for the achievement of the customer acquisition of Stores.
  • Directed all activities required to achieve store sales, targets, goals
  • Responsible for the discipline, training and motivation of sales team.
  • Maintaining the ambience of the store as per the company standards
  • Responsible for Profit & Loss of the Store.
  • Directed all activities required to achieve store sales, targets, goals.
  • Responsible for Internal Audit of Stock Movement.
  • Ensure efficient handling of customers and maintaining high service standards.
  • Maintaining the ambience of the store as per the company standards.

TM (Assistant Manager)

Bharti Airtel Limited
08.2012 - 09.2014
  • ( Surat -Zone-postpaid) B2B and B2C
  • Responsible for the achievement of the customer acquisition of corporate sales Associate channel.(channel sales)
  • Supervise a team of Direct Sales Officers & Associates and allocate sales target to them.
  • Supervise a team of CRO, FSE, ARC and AEO allocate sales target to them.
  • Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.
  • Coordinating with the back end support functions viz
  • Post-Sales Technical support, customer support, billing and other functions.
  • Keep track of customers changing needs to facilitate the innovation & development of the new customer management processes & systems in coordination with the Zonal Sales Manager.
  • Identify the opportunities, in coordination with the Zonal Sales Manager, to use the clients to get new leads & customers through pyramid marketing to sell to their customers for mutual benefits & implement the same.
  • Stop the churn by taking regular follow up from the retain team and satisfying the customers.

Assistant Manager

Tata Tele Services Ltd, TSM – TATA, Mobility
03.2010 - 08.2012
  • Responsibilities: (CDMA and GSM)
  • Responsible for achieving the Sales targets of channels and Direct Sales Team, Handling 4
  • Channels(DSAs) & Team of 10 DST”s with an average postpaid sales of 500 sales.
  • Responsible for the Launch of 3G & MNP in Rohtak Zone.
  • Responsible for Blackberry sales & 3G Data Card promotion through sales & service camp in major corporate
  • Currently taking care of post-paid acquisitions through Preferred Postpaid Partner (PPP) & E2E Stores from Rohtak, Hissar, Rewari and Bhiwani .
  • Previously taking care for Ambala circle.
  • All PPP and TTRB stores for Tata DOCOMO acquisition and services.
  • Responsible for achievement of segmented target of products like MNP, 2G, 3G voice , CDMA voice , 3G-
  • Data Card , photon and 3G Wi-Fi in term of number and revenue .
  • Maintaining good relationship with channel partners & customers.
  • Managing with the sales team, comprising of 2 Team Leaders and 12 Sales Officers.
  • Coordinating with CSD for Query reception and prompt solution.
  • Conducting market research from time to time, so as to get the clear picture of the exact competitive scenario prevailing in the market and scrutinize the same with Area Sales Manager and taking measures to cater the same.
  • Coordination with Back end operations, like – billing, customer support, etc., to provide a congenial business environment to customers.
  • Laying very high emphasis on quality of service being offered to customers so as to curtail any possibility of churn.
  • Maximizing productivity of my sales team by exercising timely follow – up, proper control and other measures.

Sales and Support

Reliance Communications Pvt. Ltd
Lucknow
12.2008 - 03.2010
  • Responsible for the acquisition of new Corporate as Key Account Management.
  • Managing & coordinating with the sales team, comprising of 2 Team Leaders and 12 Sales Officers.
  • Relationship safeguarding with Corporate Clients & Enterprise Clients.
  • Query reception and prompt solution.
  • Promotion of prompt After Sales Support.
  • Generation of new business via Relationship marketing concept.
  • Reaping benefits via customer loyalty.

Territory Sales Officer

Bharti Airtel Services Ltd
Lucknow
08.2007 - 12.2008
  • Responsible for the achievement of the customer acquisition of corporate sales Associate channel.(channel sales)
  • Supervise a team of Sales Officers & Associates and allocate sales target to them.
  • Ensure the timely collection of the payments and adherence to the payment collection / outstanding systems and procedures as per company policies.
  • Coordinating with the back end support functions viz
  • Post-Sales Technical support, customer support, billing and other functions.
  • Keep track of customers changing needs to facilitate the innovation & development of the new customer management processes & systems in coordination with the Zonal Sales Manager.
  • Identify the opportunities, in coordination with the Zonal Sales Manager, to use the clients to get new leads & customers through pyramid marketing to sell to their customers for mutual benefits & implement the same.
  • Stop the churn by taking regular follow up from the retain team and satisfying the customers.
  • Key account management of corporate like Organic India ltd , L&T, , Bajaj alliaz, HCL Info systems, Otis ltd.,Gati ltd., first flight Pvt ltd
  • And other companies coming up in the New Industrial Area of Lucknow
  • Promotion of VAS and Data services like Blackberry, Data Cards, FWP, GPRS and other Services.
  • Doubled the base within the period of six months of the based town.
  • Project:-
  • Prepaid market penetration in rural market at Lucknow with Bharti Airtel Ltd (BTS to BTS)
  • Responsibilities:
  • Responsible for new customer acquisitions, handset sale and recharge sale of EVD every month
  • Handling retail universe of 450 outlets (150 Handset selling outlets)
  • Responsible for handset primary & secondary target achievement
  • Developing relationship in the market so as to get the desire business from dealers
  • Communication & enrolment of the dealers for monthly schemes
  • Periodic review of the FOS performance
  • Ensuring proper knowledge of products & handsets to FOS & in the market
  • Keep an eye on FRC & Recharge on every new acquisition
  • Managing stock level in the market
  • Ensuring proper distribution of handsets & SKUs in the market
  • Resolving market problems.

Education

MBA-CM - Marketing and sales

Lucknow University (I.M.S
01.2006
GPA: 64

PGDBA - Marketing

Institute of Environment AndManagement (IEM), Lucknow
01.2005

Highest Gross achievement Excellent Award from National And Circle Head – Kolkata Circle 2016 Star Selling award in Idea Cellular Ltd on, National Lakshya Award in Idea Cellular Ltd on Financial year 2015-2016 Highest Data Selling award in Gujrat Circle Tata teleservices Ltd Successfully launched 3G and MNP in Ambala Zone and was nominated for Best Performer in the last quarter in corporate sales and management. Award for the highest sale in UP in one month in the post-paid segment. Awarded for highest individual sales in continue two month in post-paid segment

BSc - Biology and Chemistry

Lucknow University, Lucknow
01.2004

GPA: 50

Senoir Secondary School -

D.S. Inter College Lakhimpur
04.1999

GPA: 59

Skills

  • Developing relationships with government agencies and key decision makers
  • Understanding government procurement processes and regulations
  • Managing government contracts, including contract negotiation and compliance
  • Collaborating with government clients to understand their needs and provide tailored solutions
  • Ensuring timely delivery of products or services to government clients
  • Maintaining strong communication channels with government stakeholders

Bidding Process:

  • Researching and identifying government bidding opportunities
  • Preparing and submitting bids and proposals in response to government solicitations
  • Understanding and complying with government bidding requirements and guidelines
  • Conducting competitive analysis and market research to enhance bid competitiveness
  • Collaborating with internal teams to gather necessary information for bidding
  • Presenting and defending bids to government evaluators or procurement committees
  • Following up on bid submissions and addressing any questions or clarifications from government agencies

Customer Relationship Management:

  • Building and maintaining strong relationships with customers
  • Understanding customer needs, preferences, and expectations
  • Implementing CRM systems and tools to effectively manage customer interactions
  • Developing customer-centric strategies to enhance customer loyalty and retention
  • Providing personalized and tailored experiences for customers
  • Managing customer communication channels, including phone, email, social media, and in-person interactions
  • Analyzing customer data to identify trends, preferences, and opportunities for improvement
  • Collaborating with cross-functional teams to address customer issues and provide solutions
  • Developing customer loyalty programs and initiatives
  • Continuously evaluating and enhancing CRM processes to improve customer satisfaction

Customer Satisfaction:

  • Monitoring and measuring customer satisfaction levels
  • Collecting customer feedback through surveys, reviews, and other feedback channels
  • Analyzing customer feedback to identify areas of improvement
  • Addressing customer concerns and resolving issues promptly and effectively
  • Ensuring timely delivery of products or services as per customer expectations
  • Providing exceptional customer service and support
  • Regularly communicating with customers to update them on product/service enhancements or changes
  • Conducting customer satisfaction analysis and reporting to management
  • Implementing strategies to exceed customer expectations and create a positive customer experience
  • Continuously improving processes based on customer feedback and evolving customer needs

Having expertise in customer relationship management and customer satisfaction enables businesses to develop strong, long-term relationships with customers, enhance customer loyalty, and drive business growth It involves understanding customer needs, delivering exceptional service, and continuously striving to exceed customer expectations

Channel Partner Management:

  • Identifying and recruiting potential channel partners
  • Developing and executing channel partner strategies
  • Establishing and managing relationships with channel partners
  • Providing training and support to channel partners
  • Collaborating with channel partners to develop joint marketing and sales initiatives
  • Monitoring and evaluating the performance of channel partners
  • Resolving conflicts or issues that may arise with channel partners
  • Conducting regular business reviews with channel partners to assess progress
  • Coordinating with channel partners on sales forecasts, inventory management, and order fulfillment
  • Continuously evaluating and improving the channel partner program

System Integrator Management:

  • Identifying and selecting suitable system integrators
  • Negotiating and managing partnership agreements and contracts with system integrators
  • Providing necessary training and support to system integrators
  • Collaborating with system integrators on project scoping, implementation, and delivery
  • Monitoring and managing the performance of system integrators
  • Conducting regular business reviews with system integrators to assess progress
  • Resolving conflicts or issues that may arise with system integrators
  • Coordinating with system integrators on customer satisfaction and post-implementation support
  • Continuously evaluating and improving the system integrator program

Channel Partner and System Integrator Management involve effectively managing relationships with external partners to drive sales, expand market reach, and ensure successful implementation of products or solutions It requires strong communication, collaboration, and monitoring to ensure alignment with business objectives and achieve mutual success

Direct Sales Team Management: Capable of interacting with support functions, managing and monitoring team performance, identifying training needs, and enhancing operational efficiency for increased productivity

Retail Operations (B2C): Knowledgeable in managing channels, providing communication, ensuring proper service to key retail accounts, overseeing merchandising activities, maintaining inventory availability, and supervising customer service operations

Corporate Sales and Business Development: Skilled in identifying target audiences, planning marketing activities, executing promotions, managing accounts, analyzing revenue potential, and monitoring competitor activities

Product Promotions/Launches and New Town Launch: Experienced in devising and implementing marketing plans, executing promotions and launches, managing corporate communication, building brand image, and creating product awareness campaigns

Languages

  • English & Hindi.

    • Languages

    Hindi
    First Language
    English
    Intermediate
    B1

    Accomplishments

    • Received the Highest Gross Achievement Excellent Award from National and Circle Head - Kolkata Circle in 2016.
    • Recognized with the Star Selling Award in Idea Cellular Ltd for the financial year 2016.
    • Received the National Lakshya Award in Idea Cellular Ltd for the financial year 2015-2016.
    • Achieved the Highest Data Selling Award in Gujarat Circle Tata Teleservices Ltd.
    • Successfully launched the 3G and MNP (Mobile Number Portability) in Ambala Zone.
    • Nominated as the Best Performer in the last quarter in corporate sales and management.
    • Received an award for the highest sales in the post-paid segment in Uttar Pradesh for a month.
    • Awarded for achieving the highest individual sales in the post-paid segment for two consecutive months.
    • Achieved the Six Sigma excellence certificate from Bharti Airtel Ltd.
    • Appreciated for multitasking capabilities in providing related services and sales, including Airtel Black Barry, Internet, Data Card, and GPRS settings.

    These achievements highlight your exceptional performance and success in sales and management roles, showcasing your ability to drive results, exceed targets, and receive recognition for your contributions.

    Certification

    • Salesforce sales process and customer life cycle
    • Certified Google Cloud and Azure Cloud for AZ900.

    Timeline

    Senior Key Account Manager - Reliance jio Info Comm. Ltd
    09.2022 - Current
    National Key Account Manager - Vodafone Idea Ltd
    07.2019 - 09.2022
    Senior Manager - Rediff
    07.2017 - 07.2019
    Enterprises Accounts Manager - Idea Cellular Limited, Idea Enterprises Services
    03.2015 - 07.2017
    Group Store Manager – Banded, Deputy Manager - Tata Tele Services Ltd
    09.2014 - 03.2015
    TM (Assistant Manager) - Bharti Airtel Limited
    08.2012 - 09.2014
    Assistant Manager - Tata Tele Services Ltd, TSM – TATA, Mobility
    03.2010 - 08.2012
    Sales and Support - Reliance Communications Pvt. Ltd
    12.2008 - 03.2010
    Territory Sales Officer - Bharti Airtel Services Ltd
    08.2007 - 12.2008
    Lucknow University (I.M.S - MBA-CM, Marketing and sales
    Institute of Environment AndManagement (IEM) - PGDBA, Marketing
    Lucknow University - BSc, Biology and Chemistry
    D.S. Inter College Lakhimpur - Senoir Secondary School ,

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