SOORAJ KUMAR THATTARATH
Customer Support Specialist
Bengaluru,KA
Summary
Organized Customer Support Specialist with 8 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
8
8
years of professional experience
Work History
Team leader
Nobroker Technologies Pvt Ltd
Bangalore, Karnataka
05.2017 - Current
- NoBroker is a new home rental platform that helps to make real estate fairer; it is a fast growing start up with many awards and reorganization.
- Provided customer service and accountable for sales through various plans In charge &Accountable for work delivered by the team and ensure daily activities are met as per the deadline specified.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
Senior E-service Associate
High Power Support Center Pvt Ltd
Bangalore, Karnataka
12.2014 - 05.2016
- High Power Support Centre is a leading Business Process Outsourcing providing services for reputed clients all over the globe in gaming , automobile and many other technical industries.
- Provided support to top growing game in tablet/mobile platform.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Senior Customer Support Executive (Semi-Voice)
Serco Global Services
Chennai, Tamilnadu
01.2013 - 06.2014
- Serco Global Services is a large global Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
- Performing the Initial check (KYC) of customer and Calculating the Redress amount with tax deduction according to HMRC.
- Complaints Lodging, Redress Calculating, Quality Checking and Fund Transfer.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Support Executive
Decatrend Technologies Ltd.
Chennai, Tamilnadu
07.2011 - 11.2012
- Decatrend Technologies is a leading business process management services provider for the eBusiness Industry.
- They provide a unique blend of e-Business process expertise & an offshore based business model.
- Handling chats in sales as well as customer service for the process and met the targets assigned all months.
- Refreshment training for new batches.
- Maintaining team performance Tracker.
- Repeat chat audit for the process and ensuring the chat quality for new batches.
Education
SSLC -
RGM HS, Kerala State Board
Panoor 06.2002 - 03.2003
HSC -
KKVMP HSS, Kerala State Board
Panoor 06.2003 - 03.2005
BBA -
Bharathiar University
06.2018 - Current
Skills
Microsoft Office
Excellent verbal communication skills
Excellent team player
Computer proficiency
Team leadership and supervision
Additional Information
- Achievements: , Won Best Performance Award for maintaining good quality in chat Promoted to the customer service within a short period on basis of consistent performance
Declaration:
I hereby declare that the above-mentioned are true to the best of my knowledge and belief.
Sooraj Kumar Thattarath
Bangalore
Timeline
BBA -
Bharathiar University
06.2018 - Current
Team leader
Nobroker Technologies Pvt Ltd
05.2017 - Current
Senior E-service Associate
High Power Support Center Pvt Ltd
12.2014 - 05.2016
Senior Customer Support Executive (Semi-Voice)
Serco Global Services
01.2013 - 06.2014
Customer Support Executive
Decatrend Technologies Ltd.
07.2011 - 11.2012
HSC -
KKVMP HSS, Kerala State Board
06.2003 - 03.2005
SSLC -
RGM HS, Kerala State Board
06.2002 - 03.2003