SOORAJ KUMAR T S

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

1. Test Ride Management: 2. Customer Interaction: 3. Conducting Rides: 4. Coordination & Reporting: 5. Vehicle Maintenance & Compliance:

• Manage day-to-day test ride operations for prospective customers.
• Ensure availability, cleanliness, and readiness of test ride vehicles.
• Schedule test rides and ensure all safety protocols are followed before, during, and after each ride.
• Greet and assist customers who wish to experience a test ride.
• Brief customers on motorcycle features, riding instructions, and safety gear usage.
• Collect valid documents (e.g., driving license) and obtain test ride consent forms.
• Organize and lead short “Conducting Rides” or group rides for product promotion or community engagement.
• Ensure proper route planning, permissions (if needed), and safety compliance.
• Act as a brand ambassador by delivering a premium experience during rides.
• Coordinate closely with the sales team to align test rides with sales opportunities.
• Maintain accurate records of all test rides, vehicle usage, and feedback received.
• Report daily test ride data and customer insights to the showroom manager
• Ensure regular servicing, fueling, and inspection of test ride vehicles
• Monitor insurance, registration, and documentation of demo vehicles.
• Ensure that all rides follow traffic laws and showroom policies.

1. Booking Conversion & Sales Support

• Follow up with test ride customers to convert interest into confirmed bookings.
• Coordinate with the sales team to track lead progress and support closures.
• Share feedback and insights from rides to help fine-tune sales strategy

2. Conducting Rides:

• Organize and lead short “Conducting Rides” or group rides for product promotion or community engagement.
• Ensure proper route planning, permissions (if needed), and safety compliance
• Act as a brand ambassador by delivering a premium experience during rides