Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Sooraj Ravindran

Assistant Manager – Product Management
Chennai

Summary

Product Management professional with 8+ years of experience in RegTech, B2B SaaS, and financial services. Skilled in product strategy, CRM, client onboarding, and cross-functional collaboration. Proven ability to deliver compliant, customer-centric solutions. Holds a Bachelor’s degree in Computer Engineering.

Overview

12
12
years of professional experience
2
2
Certifications
1
1
Language

Work History

Assistant Manager – Product Management

DataTracks Services Pvt Ltd
01.2022 - Current
  • Defined product vision and roadmap aligned with regulatory needs
  • Led cross-functional teams to deliver RegTech solutions
  • Prioritized features based on customer feedback and compliance gaps
  • Oversaw product testing, launch planning, and stakeholder training
  • Managed client escalations and ensured high satisfaction

Senior Executive – Product Management

DataTracks Services Pvt Ltd
02.2018 - 12.2021
  • Conducted product demos and client onboarding
  • Delivered multi-channel support (email, chat, call)
  • Facilitated internal product training and feedback loops
  • Collaborated with development, business, and marketing teams
  • Led presales efforts and matched product capabilities to client needs

Senior Product Consultant

Sutherland (for Dell Technologies)
01.2017 - 02.2018
  • Delivered hardware / software support for SMBs and enterprises
  • Managed escalations and resolved complex technical issues
  • Exceeded sales targets for warranty renewals and antivirus solutions
  • Specialized in malware detection and system restoration
  • Trained team members to improve troubleshooting efficiency

Product Consultant

Sutherland Global Services Pvt Ltd (for Dell Technologies)
02.2014 - 12.2016
  • Demonstrated products to help customers try out offerings before making purchases.
  • Facilitated customer understanding of available products.
  • Implemented effective project management methodologies for streamlined workflows and enhanced team productivity.
  • Contributed to revenue growth by identifying upselling opportunities based on client needs analysis.
  • Provided exceptional post-sales support, fostering long-term client relationships and maintaining high retention rates.
  • Conducted frequent product demonstrations, showcasing unique capabilities that resonated with prospective clients'' pain points.

Education

Bachelor of Engineering - Computer Engineering

Anna University – Sri Krishna Engineering College
Kancheepuram
01.2013

Skills

Product Strategy & Prioritization

Certification

Product Prioritization Micro-Certification (PPC)

Accomplishments

    Collaborated with sales, support, and engineering to define and deliver Minimum Viable Products for two enterprise clients; helped close contracts worth $80 K in ARR.

    Developed product requirement document and feature roadmaps for multiple clients priortized features based on customer feedback and business goals, increasing feature adoption by 20%

    Delivered training and product documentation to clients and internal teams; improved product understanding and usage, reducing queries / escalations 25%

Interests

Travel and Cultural exploration

Photography

Technology Trends

Community Volunteering

Marathon and Sports activities

Timeline

Assistant Manager – Product Management

DataTracks Services Pvt Ltd
01.2022 - Current

Senior Executive – Product Management

DataTracks Services Pvt Ltd
02.2018 - 12.2021

Senior Product Consultant

Sutherland (for Dell Technologies)
01.2017 - 02.2018

Product Consultant

Sutherland Global Services Pvt Ltd (for Dell Technologies)
02.2014 - 12.2016

Bachelor of Engineering - Computer Engineering

Anna University – Sri Krishna Engineering College

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Sooraj RavindranAssistant Manager – Product Management