Sooraj Remani Surendran
Proprietor
Mumbai
Summary
Driven salesmanship with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Proprietor
The Count Of Mundro
Kollam
02.2019 - Current
- Developed and maintained local constituency group network of government agencies, local businesses, affiliate health providers and surrounding community.
- Managed contract negotiations and vendor compliance, supporting new account development and broadening service offerings.
- Collaborated with governing body to develop facility-specific annual operating capital budgets and strategic business plans.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Executive
Sultana Real Estate
Dubai
10.2013 - 12.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Juice Barista
Azadea
Dubai
06.2011 - 05.2013
- Accurately operated cash register to process customer payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service Executive
IBM Daksh
Mumbai
05.2010 - 05.2011
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Informed customers of upcoming promotions and deals to boost sales.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Chef De Partie
Front Office Norflok Hotel
Birmingham
08.2008 - 08.2009
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Mentored kitchen staff to prepare each for demanding roles.
- Prepared items for roasting, sautéing, frying and baking.
- Complied with portion and serving sizes as per restaurant standards.
- Operated all kitchen equipment safely to prevent injuries.
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Coordinated with vendors to order supplies and maintain high quality standards.
Education
High School Diploma -
Anjuman I Islams HMCT
Mumbai 01.2006 - 01.2009
Skills
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Timeline
Business Proprietor
The Count Of Mundro
02.2019 - Current
Customer Service Executive
Sultana Real Estate
10.2013 - 12.2018
Juice Barista
Azadea
06.2011 - 05.2013
Customer Service Executive
IBM Daksh
05.2010 - 05.2011
Chef De Partie
Front Office Norflok Hotel
08.2008 - 08.2009
High School Diploma -
Anjuman I Islams HMCT
01.2006 - 01.2009
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